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  • LLIS Practice Note: Emergency Public Information: Mecosta County, Michigan's Use of Social Media for Communicating with the News Media and Officials During Disasters
    "The Mecosta County, Michigan, Emergency Management director used social media to share images and video of damage caused by flooding in April 2011. County officials and the news media followed Mecosta County's social media platforms to get real-time damage information from the director."
    2012-01-27
    344KB
  • Privacy Impact Assessment for the FEMA Operational Use of Publicly Available Social Media for Situational Awareness
    "The Federal Emergency Management Agency (FEMA), Office of Response and Recovery (ORR) has launched an initiative using publicly available social media for situational awareness purposes in support of the FEMA Administrator'… more
    2016-03-10
    382KB
  • Social Media in Emergency Management: Using Conferences as Safe Exercise Opportunities
    "During the weekend of Friday, March 1 through Sunday, March 3, 2013 California Volunteers, Anaheim CERT [Community Emergency Response Team] and a team of Virtual Operation Support Team (VOST) volunteers helped to conduct a so… more
    2013?
    118KB
  • HSDL Featured Topic: Social Media Use in Emergencies
    This Homeland Security Digital Library (HSDL) Featured Topics list provides general resources on the use of social media in emergencies, including social networking and texting. This list contains general documents, papers, stu… more
    2011
    57KB
  • LLIS Lesson Learned: Emergency Public Information: Using Social Media to Disseminate Updated Information During Incident Responses
    Taken from the Summary: "Public information officers (PIOs) should consider utilizing social media during incidents to disseminate updated information about operations to response personnel as well as to the general public."
    2011-02-04
    151KB
  • LLIS Practice Note: Emergency Public Information: Montgomery County, Maryland, Fire and Rescue's Use of Social Media to Engage the Community After Consecutive Snowstorms
    "The Montgomery County, Maryland, Fire and Rescue Service (MCFRS) used Facebook, Twitter, and a blog to request that the community uncover fire hydrants buried in snow after consecutive February 2010 winter storms. MCFRS perso… more
    2012-02-17
    212KB
  • First Responders Communities of Practice Virtual Social Media Working Group - Community Engagement Guidance and Best Practices [Beta Version 1.1]
    "Social media and collaborative technologies have become critical components of emergency preparedness, response, and recovery. From the international response efforts after major tsunamis to hurricane recovery in major U.S. c… more
    2012-01-18
    414KB
  • Social Media and Disasters: Current Uses, Future Options, and Policy Considerations [September 6, 2011]
    "The development of new technologies that have emerged since the mid-1990s has led to Internet-based applications known as 'social media' that enable people to interact and share information through media that were non-existen… more
    Lindsay, Bruce R.
    2011-09-06
    244KB
  • Every Soldier a Messenger: Using Social Media in the Contemporary Operating Environment
    From the thesis abstract: "Social media has become an additional element within the operational environment within which nearly anyone with an Internet connection can participate. The speed at which participants can add conten… more
    Wille, Dennis G.
    2012-05-11
    282KB
  • Lessons Learned: Social Media and Hurricane Sandy
    "Social media and collaborative technologies have become critical components of emergency preparedness, response, and recovery. From the international response efforts in major tsunamis to hurricane response and recovery in ma… more
    2013-06
    4829KB
  • Next Steps: Social Media for Emergency Response: Virtual Social Media Working Group and DHS First Responders Group, January 2012
    "This document serves as a follow‐up and supporting document to the VSMWG's [Virtual Social Media Working Group] 'Social Media Strategy.' While the Social Media Strategy provides an introduction to social media, its benefits … more
    2012-01
    915KB
  • Facebook and the Fire Department: Who is Using It and How?
    "The problem was that the Payson Fire Department (PFD) did not have the ability to quickly disseminate current and accurate information over the Internet to the public. This resulted in many lost opportunities to inform and ed… more
    Bramble, Daniel
    2011-03?
    64KB
  • Use of Social Media as a Tool for Community Based Safety Education in the Stony Hill Rural Fire Department Response District
    "This applied research project explores the application of social media methods and platforms to fire service's community risk reduction communications with the public. The problem is the Stony Hill Rural Fire Department is no… more
    Rich, A. C., Jr.
    2011-01
  • Collective Intelligence in Emergency Management: Social Media's Emerging Role in the Emergency Operations Center
    "The problem was that the Novato Fire District did not utilize social media technology to gather or share intelligence during Emergency Operations Center activations. The purpose of this applied research project was to recomme… more
    Nickel, Eric D.
    2010-12
    2135KB
  • Modern Social Media and Social Revolutions
    From the thesis abstract: "The emergence of social media platforms as a means of communication and information sharing marks a fundamental change to how societies interact. This new form of media played a formative role in the… more
    Mayer, Brian L.
    2011-12-16
    5926KB
  • Written Statement of Craig Fugate, Administrator, Federal Emergency Management Agency, Before the Senate Committee on Homeland Security and Governmental Affairs, Subcommittee on Disaster Recovery and Intergovernmental Affairs: 'Understanding the Power of Social Media as a Communication Tool in the Aftermath of Disasters' [May 5, 2011]
    "Good morning Chairman Pryor and distinguished Members of the Subcommittee. My name is Craig Fugate, and I am the Administrator of the Federal Emergency Management Agency (FEMA). It is an honor to appear before you today on beha… more
    2011-05-05
    336KB
  • Next Steps: Social Media for Emergency Response: Virtual Social Media Working Group and DHS First Responders Group
    "This document serves as a follow-up and supporting document to the VSMWG's [Virtual Social Media Working Group] Social Media Strategy. While The Social Media Strategy Provides an introduction to social media, its benefits for… more
    2012-01
    915KB
  • Social Media in Emergency Response: A Study in Facebook and Twitter
    This presentation on "Social Media in Emergency Response" contains slides defining social media and its relevancy to emergency response. The presentation gives an overview of popular social media websites, elaborating with stat… more
    Youhas, Daniel K.
    2010
    693KB
  • Navy Command Social Media Handbook
    "Effective communication has always contributed to unit and mission success. In today's more connected environment, talking to and engaging with your audiences is absolutely essential. During the recent flooding in Millington, t… more
    2010
    710KB
  • FEMA Independent Study Program: IS-42 Social Media in Emergency Management
    From the interactive, web-based course homepage: "Social media is a new technology that not only allows for another channel of broadcasting messages to the public, but also allows for two way communication between emergency ma… more
    2013-10-31
    50KB
  • Being Social: Integrating Social Media into Public Information Support to Emergency Response #smem
    From the thesis abstract: "Emergency response agencies across the homeland security spectrum rely on their public information offices to leverage social media in support of citizens and response organizations during times of d… more
    Spicer, Tamara L.
    2013-03
    988KB
  • S. Hrg. 112-390: Understanding the Power of Social Media as a Communications Tool in the Aftermath of Disasters, Hearing Before the Ad Hoc Subcommittee on Disaster Recovery and Intergovernmental Affairs of the Committee on Homeland Security and Governmental Affairs, United States Senate, One Hundred Twelfth Congress, First Session, May 5, 2011
    From the opening statement of Mark L. Pryor: "Today the Subcommittee has been joined by very insightful guests to talk about the increasingly important role that social media networks play during disaster response and recovery e… more
    2012
    6255KB
  • Understanding Where America's Public Discussion Takes Place in Today's Society: Case Studies of Concealed Weapons Carry Reform
    From the thesis abstract: "Ideally, in America's democratic society, lawmakers pass laws based on the will of the people. The passage of concealed-carry laws across the country would then suggest that there is a significant mo… more
    Shaffer, David G.
    2016-06
    2126KB
  • First Responders Communities of Practice, Virtual Social Media Working Group - Community Engagement Guidance and Best Practices [Final]
    "Social media and collaborative technologies have become critical components of emergency preparedness, response, and recovery. From the international response efforts after major tsunamis to hurricane recovery in major U.S. c… more
    2012-09-18
    843KB
  • Alerts and Warnings Using Social Media Project
    "Many emergency response agencies are using social media to issue warnings and alerts quickly. There are potential challenges when using social media, including public response to messages, governance structures, resources and… more
    2014-10-31
    202KB
  • Building Productive Relationships with the Media: Dealing with New Media Culture During Crisis Situations
    "The emergence of new media and social networking technology has dramatically changed law enforcement relations with the press. Not only has it added a new dimension to the skills already needed in today's 24/7 'all-news-all-t… more
    Handelman, Stephen; Domanick, Joe
    2012-02
    5531KB
  • Using Social Media Tools to Enhance Tacit Knowledge Sharing Within the USMC
    From the thesis abstract: "Social media usage has exploded over the past several years. Individuals are using social media tools to stay constantly connected to friends, family and co-workers. Companies have learned to leverag… more
    Mastrom, James P., Jr.
    2013-09
    3433KB
  • Navigating the Social Network: The Air Force Guide to Effective Social Media Use
    "With the emergence of social media, information sharing continues to be dynamic and evolving. Social media is a global cultural phenomenon, and for many Americans it has become such a part of their daily activities they can't… more
    2012-03
    1355KB
  • Virtual Social Media Working Group
    "Social media and collaborative technologies have become critical components in emergency preparedness, response, and recovery. From the international response efforts after major tsunamis to hurricane and snowstorm recovery a… more
    2013-02-26
    274KB
  • Disentangling the Lexicons of Disaster Response in Twitter
    From the Abstract: "People around the world use social media platforms such as Twitter to express their opinion about various aspects of daily life. In the same way social media changes communication in daily life, it also is … more
    Hodas, Nathan O.; Harrison, Joshua; Ver Steeg, Greg; Bell, Eric; Chikkagoudar, Satish; Corley, Courtney D.
    2014-08?
    286KB
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