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Executive Order 12862: Setting Customer Service Standards
"Putting people first means ensuring that the Federal Government provides the highest quality service possible to the American people. Public officials must embark upon a revolution within the Federal Government to change the way it does business. This will require continual reform of the executive branch's management practices and operations to provide service to the public that matches or exceeds the best service available in the private sector. NOW, THEREFORE, to establish and implement customer service standards to guide the operations of the executive branch, and by the authority vested in me as President by the Constitution and the laws of the United States, it is hereby ordered: Section 1. 'Customer Service Standards'. In order to carry out the principles of the National Performance Review, the Federal Government must be customer-driven. The standard of quality for services provided to the public shall be: Customer service equal to the best in business. For the purposes of this order, 'customer' shall mean an individual or entity who is directly served by a department or agency. 'Best in business' shall mean the highest quality of service delivered to customers by private organizations providing a comparable or analogous service." The document continues by listing four additional sections within the executive order.
United States. Office of the Federal Register
Clinton, Bill, 1946-
1993-09-11
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AF Policy Directive 16-2: Disclosure of Military Information to Foreign Governments and International Organizations
Military information must be conserved and protected from unauthorized disclosures to foreign governments or international organizations. However, special circumstances may warrant releasing military information to foreign entities when it has a clearly defined advantage for the United States. This directive establishes Air Force policies on disclosure and release of information and materiel to foreign governments, international organizations, and their duly authorized representatives. This directive establishes the following responsibilities and authorities: 4.1. The Secretary of the Air Force (SECAF)--as the Secretary of Defense's (SECDEF) delegated authority--discloses or denies military information originated within the US Air Force. In making these decisions, SECAF conforms with the direction of the National Military Information Disclosure Policy Committee (NDPC), which formulates, issues, and administers National Disclosure Policy. The Deputy Under Secretary of the Air Force, International Affairs (SAF/IA) is the Secretary's designated Principal Disclosure Authority for matters within the Air Force. This directive applies to all classified military information and to technical data as described in the "International Traffic in Arms Regulation (ITAR)". It also applies to unclassified information containing distribution statements B, C, D, E, F, or X, as defined in AFI 61-207, "Marking Technical Documents". This directive does not govern disclosure of narcotics intelligence, counter-intelligence, or special compartmented information or systems. It also does not apply to US military equipment or information relating to communications security, telecommunications security, or information security, including cryptographic devices and systems. This publication is available digitally on the SAF/AAD WWW site at: http://afpubs.hq.af.mil.
United States. Department of the Air Force
1993-09-10
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Air Force Policy Directive 51-10: Making Military Personnel, Employees, and Dependents Available to Civilian Authorities
This document contains the Air Force Policy Directive 51-10 which makes military personnel, employees, and dependents available to civilian authorities.
United States. Department of the Air Force
1993-09-08
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We the American...Foreign Born
This document profiles many of the demographics and nationalities represented within the United States population as of 1993. Details on education, income, and other appropriate information is included here to help properly portray America's immigrant population.
United States. Bureau of the Census
1993-09
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Fact Sheet: Hurricanes
This hurricane fact sheet contains recommendations for steps the public should take to prepare for a hurricane, and what they should do in the event of a hurricane watch and a hurricane warning. The second half of the document presents basic information on hurricanes for informing the public.
United States. Federal Emergency Management Agency
1993-09
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Fact Sheet: Nuclear Power Plant Emergency
This two page document is designed to inform the public about the dangers an accident at a nuclear power plant posses to them, and steps they can take to try and protect themselves, before or during an accident.
United States. Federal Emergency Management Agency
1993-09
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Fact Sheet: Extreme Heat
This four page document is designed to inform the public about the risks extreme heat can pose to their health and preventive steps they can take. Basic facts and statistics on fires in the United States are also presented.
United States. Federal Emergency Management Agency
1993-09-01?
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Fact Sheet: Winter Driving
This two page document contains driving and safety tips for the public during the winter when snow, ice, and cold temperatures create particular hazards. A list of items for a Winter Car Kit is also included.
United States. Federal Emergency Management Agency
1993-09
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Fact Sheet: Thunderstorms and Lightning
This four page document is designed to inform the public about the risks thunder and lightning can pose, how to recognize when a storm might be approaching, and how to stay safe. Basic facts and statistics on thunder and lightning in the United States are also presented.
United States. Federal Emergency Management Agency
1993-09-01?
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Fact Sheet: Tornadoes
This four page document is designed to inform the public about what to do before, during, and after a tornado. Basic facts and statistics on tornadoes are also presented.
United States. Federal Emergency Management Agency
1993-09
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Fact Sheet: Earthquakes
This four-page document contains basic information on earthquakes and helpful tips and information for assisting the public in preparing a plan for how to respond and recover from an earthquake.
United States. Federal Emergency Management Agency
1993-09
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Fact Sheet: House and Building Fires
This four page document was designed to inform the public about how to prevent or respond to a fire in a home or other building. Basic facts and statistics on fires in the United States are also presented.
United States. Federal Emergency Management Agency
1993-09-01?
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Fact Sheet: Hazardous Materials in the Home
This two-page document presents a list of potentially dangerous but common household chemicals.
United States. Federal Emergency Management Agency
1993-09
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Fact Sheet: Landslides and Mudflows
This four-page document is designed to inform the public about the dangers of landslides and mudflows, and how to recognize the warning signs to prepare for such incidents.
United States. Federal Emergency Management Agency
1993-09-01?
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Report of the Depertment of the Treasury on the Bureau of Alcohol, Tobacco, and Firearms Investigation of Vernon Wayne Howell also Known as David Koresh
From the letter of Lloyd Bentsen to William J. Clinton: "I submit to you the report of the Department of the Treasury's Waco Administrative Review (the 'Review'). I established the Review on April 29, 1993, after you directed that Treasury conduct a 'vigorous and thorough' investigation of the events leading to the loss of law enforcement and civilian lives near Waco, Texas, on February 28, 1993. Over the past five months, at my direction. Assistant Secretary for Enforcement Ronald K. Noble has conducted a comprehensive review of the adequacy of the Bureau of Alcohol, Tobacco and Firearms' ('ATF's') procedures, policies, and practices, and whether they were followed during ATF's investigation of Vernon Howell, a/k/a 'David Koresh,' and his followers. As promised, the Review left no stone unturned in finding out what happened and why. The Review's final report recounts the events that culminated in the unsuccessful raid of the Branch Davidian Compound and analyzes why the raid ended in the deaths of four courageous ATF special agents, Conway LeBleu, Todd W. McKeehan, Robert J. Williams, and Steven D. Willis. I know well that no inquiry can bring back any of the lives that were lost near Waco. It is my fervent hope, however, that this review and the changes it will precipitate will prevent the recurrence of such a tragedy in the future."
United States. Department of the Treasury
1993-09
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Leader's Guide to After-Action Reviews
"Modern combat is complex and demanding. To fight and win, we must train our soldiers during peacetime to successfully execute their wartime missions. We must use every training opportunity to improve soldier, leader, and unit task performance. To improve their individual and collective-task performances to meet or exceed the Army standard, soldiers and leaders must know and understand what happened or did not happen during every training event. After-action reviews (AARs) help provide soldiers and units feedback on mission and task performances in training and in combat. After-action reviews identify how to correct deficiencies, sustain strengths, and focus on performance of specific mission essential tasks list (METL) training objectives. This training circular (TC) is a leader's guide on how to plan, prepare, and conduct an AAR. It supplements and expands the guidance in Field Manual (FM) 25-101. Competent leaders must understand and apply the techniques and procedures which produce good AARs."
United States. Department of the Army
1993-09
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Fact Sheet: Wildland Fires
This four page document is designed to inform members of the public living or vacationing in wildland areas about the dangers of wildland fires, warning signs to look out for, and how to protect themselves and their families in the event of an emergency. Basic facts and statistics on wildland fires are also presented.
United States. Federal Emergency Management Agency
1993-09
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Fact Sheet: Tsunamis
This four-page document is designed to inform the public about the dangers of tsunamis.
United States. Federal Emergency Management Agency
1993-09
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Joint Force Quarterly: Autumn 1993, Issue 2 [September 1993]
"NDU Press produces Joint Force Quarterly in concert with ongoing education and research at National Defense University in support of the Secretary of Defense and the Chairman of the Joint Chiefs of Staff. JFQ is the Chairman's joint military and security studies journal designed to inform and educate national security professionals on joint and integrated operations; whole of government contributions to national security policy and strategy; homeland security; and developments in training and joint military education to better equip America's military and security apparatus to meet tomorrow's challenges while protecting freedom today."
National Defense University. Institute for National Strategic Studies
1993-09
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Tank Wars II User Manual
"Tank Wars II: The Sustained Combat Model is a computer simulation of sequential engagements between mechanized combatants. DOD agencies and their contractors use it to evaluate the combat effectiveness of tanks and other fighting vehicles as well as subsystem improvements. This report explains how to use the model. It gives a brief overview of the model. Then it tells where to get input and how to prepare it. Next, it discusses the output. Finally, it tells how to obtain, install, and perform test runs."
U.S. Army Research Laboratory
Bunn, Fred L.
1993-09
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FEMA Fact Sheet: Radiological Accidents
This fact sheet discusses radiological accidents in terms of definition, prevention, reaction, and preparation. Radiological accidents can occur wherever radioactive materials are used, stored, or transported. In addition to nuclear power plants, hospitals, universities, research laboratories, industries, major highways, railroads, or shipping yards could
be the site of a radiological accident. Distance, shielding, and time are the three ways to minimize exposure to your body.
United States. Federal Emergency Management Agency
1993-09
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Analysis of Disaster Preparedness Planning Measures in DOD Computer Facilities
"This thesis will analyze a disaster recovery plan currently in use at a selected DOD [Department of Defense] computer facility, as well as investigate facility contingency planning documents actually tested during recent natural disasters."
Naval Postgraduate School (U.S.)
Harrigan, John D.
1993-09
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National Performance Review
September 1993. This report addresses the need of fundamental change in the way federal government operates to become more efficient.
United States. White House Office
1993-09
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Army Water Transport Operations
"In a theater of operations, all modes of transport-air, motor, rail, and water move cargo from the water's edge in the communications zone (COMMZ) through the crops and into the division areas. This manual describes the transportation doctrine and organizational structures required for Army water transport operations in a generic theater.[...] This manual is primarily for unit and vessel masters, key personnel, higher headquarters staffs, theater planners, and commander's operational allied units. It covers roles, missions, and concepts of employment for individual craft, entire units, and groups of units."
United States. Department of the Army
1993-09
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Hurricane Iniki Assessment: Review of Hurricane Evacuation Studies Utilization and Information Dissemination
"Before Hurricane Iniki, a comprehensive hurricane evacuation study had been completed for the south shore of Oahu and was nearing completion for the eastern and northern side of the island. Since Iniki directly affected areas where previous study data were available, there was an opportunity to find out whether previous information collected was accurate, how well products were utilized from past studies, and what improvements could still be made. This report addresses information on public shelters, evacuation decisions and transportation clearance times."
United States. Federal Emergency Management Agency; United States. Army. Corps of Engineers
1993-09
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Contributions of DOE Weapons Labs and NIST to Semiconductor Technology
This Report examines how NIST and DOE weapons laboratories could contribute to advances in semiconductor technology aimed specifically at civilian applications. Semiconductor technology was chosen as an example of a technology focus for a civilian technology initiative, primarily because the industry had already developed a set of comprehensive technology roadmaps and the federal labs had substantial expertise in the area.
United States. Government Printing Office
United States. Congress. Office of Technology Assessment
1993-09
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Alert Series: Tajikistan Political Conditions in the Post-Soviet Era
This document offers a summary of the present condition in Tajikistan, a brief history of the country, Tajikistan's independence from the Soviet Union, information on human rights in Tajikistan including: "The Tajik Constitution, The Language Law, Religion: The Role Of Islam, The Effects Of The Civil War, Ethnic Groups At Risk: The Status of Tajiks, [and] Ethnic Groups At Risk: The Status Of Non-Tajik Ethnic Groups."
United States. Immigration and Naturalization Service; INS Resource Information Center
1993-09
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Alert Series: Kyrgyzstan: Political Conditions in the Post-Soviet Era
"Kyrgyzstan emerged from the breakup of the Soviet Union with the makings of a multiparty democratic political system already in place. The President of Kyrgyzstan, Askar Akayev, was elected democratically (although he ran unopposed), and since his election has championed efforts to democratize Kyrgyz society. Bishkek, the capital, has been the site of human rights congresses and meetings, and governmental organizations such as the United States Department of State and the Helsinki Commission have found that Kyrgyzstan has the best record on human rights and respect for ethnic minorities in Central Asia. A number of political parties have been organized, including a renascent Communist Party, and all are permitted to publish newspapers and hold meetings unimpeded by state interference. Freedom of religion has also been established, with Christians, Jews, Muslims, and even Hare Krishnas able to practice their religions and to disseminate their views without restriction. The only limitation placed on religious activities is that religions cannot organize their own political parties. Thus, the Islamic Renewal Party, which has a presence in most other Central Asian republics, is banned in Kyrgyzstan."
United States. Immigration and Naturalization Service; INS Resource Information Center
1993-09
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Non-Traditional Forms of Intelligence
"Report considers the new requirements for non-traditional forms of intelligence. Emphasis on new scenarios which require specialists in new forms of intelligence and areas of expertise. Due to the pace of rapid change and wide spectrum of threats, traditional attempts to determine intentions may not work. Authors recommend prioritized review of potential enemy capabilities with emphasis on potential military capability (population, geography, economics, technology for military potential capability), and more emphasis on long-range intelligence using deductive vice inductive approach. Report addresses current intelligence emphasis on technology and proliferation, and recommends identifying countries bent on acquiring new capabilities, what countries have the surplus capital to make such investments, and what levels they can internalize and absorb. Paralleling any effort to identify potential customers must be an economic intelligence program to delineate what is readily available on the open marketplace. Authors also conclude that there are no simple or quick fixes and that reorganization of the intelligence community is not the answer, but may be part of it."
Naval Postgraduate School (U.S.). Department of National Security Affairs
Tritten, James John
1993-08-30
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Applicability of 18 U.S.C. § 207(c) to the Briefing and Arguing of Cases in which the Department of Justice Represents a Party: Memorandum for Stephen D. Potts, Director, Office of Government Ethics [August 27, 1993]
"This memorandum responds to your request for our opinion whether 18 U.S.C. § 207(c) prohibits former high-level Department of Justice officials, within one year after their service in the Department ends, from filing briefs or making oral arguments on behalf of parties other than the United States in cases where the Department represents one of the parties. We conclude that the statute forbids these activities. I. Section 207(c) of title 18 prohibits a senior employee, for one year after termination of service, from knowingly making a communication to or appearance before his former department in connection with a matter on which he seeks official action. […] Notwithstanding these prior positions, a memorandum to our files dated January 14, 1993 ('January 1993 Memorandum') memorialized advice that section 207(c) does not preclude former senior officials from briefing and arguing cases in which the Department is or represents a party. Your recent letter about the January 1993 Memorandum argued that section 207(c) prohibits such advocacy, and that the amendments to section 207, which were passed in 1989, broadened, rather than narrowed, its scope. Letter to Daniel L. Koffsky, Acting Assistant Attorney General, Office of Legal Counsel, from Stephen D. Potts, Director, Office of Government Ethics (June 4, 1993). The question we now face is whether we should revert to our original interpretation of section 207(c) or should adopt the reasoning of the January 1993 Memorandum."
United States. Department of Justice. Office of Legal Counsel
1993-08-27
