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LLIS Lesson Learned: Biological Terrorism: Direct Contact with Persons Sheltered-in-Place
From the Summary: "During a suspected biological terrorist incident, incident command (IC) should consider establishing direct communications via telephone, walkie-talkie, or some other device with persons sheltered-in-place. Communications should always remain open so that IC can channel information through a single source, thus eliminating the spread of conflicting information or instructions to sheltered persons." From the Description: "On April 24, 1997, a suspicious package was discovered in the Washington, DC offices of B'nai B'rith, an international Jewish organization. It contained a Petri dish labeled 'Anthracis Yersinia,' an incorrect combination of two different biological agents. The District of Columbia Fire and Emergency Medical Services Department (DCFEMS) responded to the scene and decided to shelter-in-place B'nai B'rith building occupants as a precautionary measure. The IC established direct phone communications with those inside the building to relay information and instructions. However, the line was not kept open during the entire nine-hour incident response. As a result, IC was unaware that other local officials were contacting building occupants and issuing conflicting instructions. Officials from the DC Health Department, acting on advice from their own national technical experts, told building occupants to leave the building, contrary to the IC's instructions."
Lessons Learned Information Sharing (LLIS)
2005-02-25?
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LLIS Lesson Learned: Continuity of Operations: Strengthening Communications with Businesses
From the Summary: "Private sector employers need detailed, credible information in order to make informed decisions during a crisis. Emergency managers should seek to provide employers with up-to-date information through email, phone trees, and inclusion in an emergency operations center." From the Description: "When New York City lost power on August 14, 2003, businesses in New York City had to make operational decisions based on incomplete information from the broadcast news, radio, and other unofficial sources. The broadcasts often contained dated information and lacked important details necessary for employers to make appropriate decisions. As a result, many companies were unsure how to respond to the crisis, including whether to send employees home or require them to come in on August 15th."
Lessons Learned Information Sharing (LLIS)
2004-06-22?
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LLIS Lesson Learned: Law Enforcement: Guidelines for Assigning Personnel After Mass Casualty Incidents
From the Summary: "Police departments should insure that their guidelines for the reassignment of personnel after a critical incident include exposure to a mass casualty incident (MCI). Law enforcement personnel who cannot be placed on leave following a MCI should be assigned duties away from the incident site." From the Description: "The fire that destroyed the Station Club in Warwick, Rhode Island on February 20, 2003, resulted in 100 deaths and more than 200 injuries. Many West Warwick Police Department (WWPD) personnel played a major role in the extremely traumatic rescue operations during the fire. This work proved to be physically and emotionally draining for the officers involved. The WWPD provided round-the-clock security at the incident site for nearly five months after the fire. Many WWPD officers remained assigned to the incident scene as part of the ongoing law enforcement operations and crime scene investigation."
Lessons Learned Information Sharing (LLIS)
2006-06-16?
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LLIS Lesson Learned: Family Assistance Centers: On-Site Medical Support
From the Summary: "Family Assistance Centers (FACs) should have on-site medical support during a mass casualty incident (MCI)." From the Description: "The fire that destroyed the Station Club in Warwick, Rhode Island, on February 20, 2003, resulted in 96 deaths and more than 200 injuries. The next morning, a FAC was established to meet the immediate needs of victims and their families. Emergency medical services (EMS) personnel from the Warwick Fire Department were originally tasked with handling medical emergencies at the FAC. However, they were too exhausted from treating fire victims and were soon replaced by Disaster Medical Assistance Team (DMAT) personnel. While at the FAC, DMAT physicians worked with nurses and paramedics to treat family members with headaches, emotional distress, and minor maladies. Only one such person, a pregnant woman experiencing abdominal pain, required transportation to a hospital."
Lessons Learned Information Sharing (LLIS)
2006-01-27?
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LLIS Lesson Learned: Continuity of Operations: Coordinating Backup Power and Fuel Supply
From the Summary: "A sustained public infrastructure disruption such as a power outage will necessitate adequate supplies of generators and backup fuel to maintain critical services. A well-managed backup power and fuel plan should ensure that critical public operations such as fire and health services continue to function in the event of power loss." From the Description: "During the August 2003 power outage affecting the Eastern United States and Canada, many government offices in New York City did not have sufficient backup power in place to ensure continuity of essential services. According to the New York City Emergency Response Task Force, the Departments of Health and Mental Hygiene, Sanitation, and Transportation as well as many fire-houses and hospitals experienced shortages or other problems. In its report to the mayor, the Task Force noted that the ensuing requests for additional fuel or generators led to confusion and, in some cases, counterproductive deliveries. Much effort was expended on the part of the City securing and delivering fuel supplies to agencies that should have had an adequate supply."
Lessons Learned Information Sharing (LLIS)
2004-06-22?
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LLIS Resource Guide -- Target Hardening: General Resources
"The following links and documents provide general guidelines, tools, and other resources on the subject of target hardening. Target hardening has long been a common strategy for combating criminal activity. Consequently, there is a wealth of information on target hardening measures that can be applied to address the issue of terrorism. In addition, several new guidelines and reports have been issued that examine target hardening measures that are specific to terrorism."
Lessons Learned Information Sharing (LLIS)
2004-04-19?
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LLIS Good Story: The Indiana Department of Correction and the Indiana Intelligence Fusion Center Partnership
"The Indiana Department of Correction (IDOC) and the Indiana Intelligence Fusion Center (IIFC) partnered to facilitate information exchange and collaboration. The partnership has established the Law Enforcement Notification System (LENS), the Fugitive Apprehension Unit, and the Gang Intelligence Initiative. [...] The IDOC oversees the operations of 32 correctional facilities that house 27,000 inmates across Indiana's 10 parole districts. Recent increases in inmate radicalization, gang violence, and repeat offenders across the state prompted IDOC officials to reevaluate and prioritize their information requirements. IDOC officials wanted to be able to better recognize and respond to these threats by having access to federal, state, and local threat assessments, intelligence products, and information databases. Additionally, while the IDOC releases approximately 16,500 inmates each year, the department had no mechanism for notifying law enforcement officers in a particular jurisdiction of an imminent inmate release. The IDOC also lacked resources to investigate outstanding cases of inmates who violated their paroles or absconded from prison."
Lessons Learned Information Sharing (LLIS)
2009-06-12?
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LLIS Resource Guide -- Target Hardening: Prevention Through Environmental Design
"Crime Prevention Through Environmental Design (CPTED) has become an increasingly popular strategy in deterring criminal activity in communities nationwide. Its principles can be applied by facility managers and law enforcement officials to reduce the risk of terrorism against buildings and to protect critical infrastructure. The central concept of CPTED is that simple, cost-effective changes to a particular physical environment can decrease a criminal's or a terrorist's willingness and ability to target that area. The CPTED approach differs from traditional target hardening in that it focuses on the larger issue of preventing criminal or terrorist acts rather than on mitigating the effects of those acts. Training programs for CPTED discuss the various ways that law enforcement and local officials can increase crime prevention (e.g. better lighting, standoff distances, clear use of signs, etc.) and how officials can tailor CPTED to the characteristics and needs of their particular jurisdiction."
Lessons Learned Information Sharing (LLIS)
2004-04-19?
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LLIS Resource Guide: Target Hardening: Exterior Modifications
"The following links and documents pertain exclusively to target hardening involving exterior modifications of the asset or facility being protected."
Lessons Learned Information Sharing (LLIS)
2004-04-19?
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LLIS Resource Guide -- Target Hardening: Interior Modifications
"The following links and documents pertain exclusively to target hardening involving interior modifications of the asset or facility being protected."
Lessons Learned Information Sharing (LLIS)
2004-04-19?
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LLIS.gov Hurricane Resource Compilation for Hurricane Sandy: Use of Social Media
"The LLIS.gov team has compiled various resources to help support the efforts and initiatives in preparedness, response, and recovery during Hurricane Sandy. This document contains resources related to the various uses of social media during and after disaster."
Lessons Learned Information Sharing (LLIS)
2012-11-26?
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Emergency Operations Centers: Cataloguing Staff Skills
"Emergency operations centers should compile information on staff members' skills sets and should incorporate skills considerations into the staffing process during activations." This document focuses on a case study in Iowa.
Lessons Learned Information Sharing (LLIS)
2009-04-27
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LLIS.gov Cybersecurity Resources Info Sheet
This one-page info sheet provides information relating to cybersecurity resources available on LLIS.gov. Sections include: 'A Tool For Enhancing National Preparedness'; 'Content and Features on LLIS.gov's Cybersecurity Page'; 'One-Stop Document Resource'; and 'Collaboration Tools'.
Lessons Learned Information Sharing (LLIS)
2011-12-16?
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LLIS Lesson Learned: Emergency Operations Center Management: Providing Staff Members with Information on Specialized Teams and Resources
"Emergency managers should consider providing emergency operations center (EOC) staff members with information on the capabilities and resources of all available specialized emergency response teams. This can help ensure that EOC staff members are aware of the capabilities of specialized emergency response teams during activations."
Lessons Learned Information Sharing (LLIS)
2011-02-11?
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LLIS Lesson Learned: Emergency Communications: Deploying a Cell-on-Wheels Unit Following a High-Profile Incident
"Emergency response agencies should consider requesting that private sector communications providers deploy a cell-on-wheels (COW) unit following a high-profile incident that may attract large media coverage. This will help to maintain cellular phone communication coverage during post-incident operations."
Lessons Learned Information Sharing (LLIS)
2011-09-23
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LLIS Lesson Learned: Incident Management: Assigning a Liaison to Coordinate with Incoming Assets When Relocating the Incident Command Post
"When relocating an incident command post (ICP), incident commanders should consider assigning a liaison officer to coordinate with incoming response agencies. This can help ensure an effective transition when the ICP moves to the new location. [...] On Saturday, January 8, 2011, at 10:10 a.m. Mountain Standard Time, a gunman opened fire on U.S. Representative Gabrielle Giffords and a group of citizens attending her "Congress on Your Corner" event in front of a Safeway supermarket in Tucson, Arizona. The gunman fired 31 rounds, killing 6 people and wounding Representative Giffords and 12others. U.S. District Judge John M. Roll and Gabriel M. Zimmerman, a staff member for Representative Giffords, were among those killed. Citizens acted immediately to detain the gunman while congressional staff and two doctors, who were shopping at the Safeway, provided first aid to the victims. Pima County 911 operators received the first call from the incident scene at 10:11 a.m. A Pima County Sheriff's Department (PCSD) deputy arrived on site at 10:15 a.m., detained the suspect, and established the ICP at his patrol car. A second deputy arrived soon after and secured the shooter's weapon."
Lessons Learned Information Sharing (LLIS)
2011-09-23
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LLIS Lessons Learned: Incident Management: Notifying Local Officials During State-Led Response Operations
From the Summary: "State emergency managers should ensure that local officials, including emergency management and response personnel, are notified of ongoing operations, potential threats, and changes in incident conditions during state-led response operations. This can help local agencies and organizations plan and conduct operations effectively after an incident."
Lessons Learned Information Sharing (LLIS)
2011-05-13?
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LLIS.gov Resource Compilation for Hurricane Sandy: Volunteer and Donation Managemt
"The LLIS.gov team has compiled various resources to help support the efforts and initiatives in preparedness, response, and recovery during Hurricane Sandy. These resources are topic-specific and have been analyzed and used for deployment purposes to help provide support during the hurricane."
Lessons Learned Information Sharing (LLIS)
2012-11-26?
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LLIS Lesson Learned: School Evacuation Planning: Clarifying Responsibilities for Evacuation of Students from Multiple Districts Attending a Shared School Location
"School emergency planners should clarify responsibilities for the evacuation of students from multiple districts attending a shared school location. This can limit confusion and ensure that the districts evacuate students from a single school efficiently during an incident."
Lessons Learned Information Sharing (LLIS)
2011-02-11?
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Good Story: Community Preparedness: Miami-Dade County, Florida, Office of Emergency Management's Communities Organized to Respond in Emergencies
Taken from the summary: "The Miami-Dade County, Florida, Office of Emergency Management's Communities Organized to Respond in Emergencies (C.O.R.E.) engages faith-based and community organizations in planning for, responding to, and recovering from disasters."
Lessons Learned Information Sharing (LLIS)
2011-12-09?
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LLIS.gov Resource Compilation for Hurricane Sandy: Specific Housing Solutions
"The LLIS.gov team has compiled various resources to help support the efforts and initiatives in preparedness, response, and recovery during Hurricane Sandy. These resources are topic-specific and have been analyzed and used for deployment purposes to help provide support during the hurricane."
Lessons Learned Information Sharing (LLIS)
2012-11-13?
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Emergency Operations Centers: Developing a Surge Plan for Information Technology Support Staff
"Emergency operations centers should consider developing an information technology support staff surge plan for use in large-scale or extended duration incidents." The document specifically looks at a case study in Iowa.
Lessons Learned Information Sharing (LLIS)
2009-07-17?
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Food Recall Operations: North Carolina Department of Agriculture and Consumer Services' Utilization of Internet Technologies to Track Effectiveness
"The North Carolina Department of Agriculture and Consumer Services (NCDA&CS) utilizes a Web site to track the effectiveness of its recall operations. NCDA&CS has also developed Web-based inspection forms that allow inspectors to input data directly into the Web site. This technology enhances NCDA&CS's ability to monitor recall operations and helps guide operational decision-making."
Lessons Learned Information Sharing (LLIS)
2009-09-04?
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School Emergency Management Planning: Establishing Standardized Lockdown Procedures within School Districts
"School districts should coordinate with local law enforcement agencies to establish consistent lockdown procedures to be employed by all of their schools." This document describes a specific case in Oregon.
Lessons Learned Information Sharing (LLIS)
2009-06-05?
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Emergency Operations Centers: Iowa State Emergency Operations Center's Executive Office Support Staff
"The Iowa State Emergency Operations Center has established an executive office support staff to assist the governor, lieutenant governor, and the Homeland Security and Emergency Management Division administrator during activations."
Lessons Learned Information Sharing (LLIS)
2009-06-05?
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Emergency Management: Assigning an Agricultural Specialist to State Emergency Operations Centers
"State emergency managers should ensure that a state agricultural specialist is available for deployment to the state emergency operations center (SEOC). The specialist should maintain close coordination between the state agriculture department and the SEOC to ensure that relevant agricultural information is incorporated into plans and situational updates."
Lessons Learned Information Sharing (LLIS)
2009-06-19?
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LLIS.gov Completes Migration to New IT Platform!
"The LLIS.gov website has completed the system migration to its new IT [information technology] platform. The migration increases the user's capabilities and reinforces LLIS.gov as the national, online, secure network of lessons learned, best practices, and innovative ideas for the emergency management and homeland security communities., Now that the transition has taken place, registered LLIS.gov members should take the following steps to access and begin using the enhanced system: 1) Reset Password 2) Set up subscriptions 3) New LLIS.gov email address is FEMA-LessonsLearned@fema.dhs.gov."
Lessons Learned Information Sharing (LLIS)
2013-03-18?
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LLIS Lesson Learned: Special Event Planning: Developing a Regional Event Public Safety Plan
"Planners should consider developing a formal risk assessment process to determine the required level of planning for special events. This assessment should include coordination requirements, resource requirements, and the necessity for a regional public safety plan. This process can help response agencies develop a plan that addresses mutual aid during a regional special event."
Lessons Learned Information Sharing (LLIS)
2012-03-09
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Agent Confirmation and Hazard Identification: The Interagency Modeling and Atmospheric Assessment Center's Common Plume Picture
The Interagency Modeling and Atmospheric Assessment Center successfully provided a common plume picture for use by federal, state, and local officials.
Lessons Learned Information Sharing (LLIS)
2008-12-19?
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LLIS Notes from the Field: Learning from Hurricane Sandy and the Waldo Canyon Fire: Considerations for Emergency Wi-Fi Networks
"In the 1980s, MIT Professor Nicholas Negroponte proposed an idea that became known as
the 'Negroponte Switch,' the idea that technologies that were then wired (such as
telephone service) would become wireless, and that technologies that were then wireless
(such as television) would become wired. The growth in subsequent decades of mobile
phone service and cable television both are examples of how this switch has been realized.
Similarly in disaster response, we've seen a tremendous uptake in technology - PCs,
tablets, and smartphones. When I first started seeing computers used in disaster response
in the early part of the 2000s, wired Ethernet connections were the rule, as 802.11 wireless
networks were then in their infancy. [...] In the rush of governments and NGOs [non-governmental organizations] alike to deploy emergency Wi-Fi networks after a
disaster, recent emergencies have shown that there are going to be increasingly significant
challenges for disaster responders to get the kind of quality of service they require. Solving
this may require us to reverse the Negroponte Switch (just a little bit) in order to
accommodate the Bring Your Own Device (BYOD) world."
Lessons Learned Information Sharing (LLIS)
2012-12-21?
