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LLIS Lesson Learned: Emergency Public Information: Using Social Media to Disseminate Updated Information During Incident Responses
Taken from the Summary: "Public information officers (PIOs) should consider utilizing social media during incidents to disseminate updated information about operations to response personnel as well as to the general public."
Lessons Learned Information Sharing (LLIS)
2011-02-04
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LLIS Good Story: Debris Management: The American Samoa Joint Field Office's Formation of the Interagency Debris Management Task Force
"The American Samoa Joint Field Office established an inter-agency debris management task force to develop and execute an island-wide debris removal and cleanup plan after a tsunami struck the island in 2009. The task force collaborated with the American Samoa Government to optimize island-wide debris management strategies, including reducing impacts to limited landfill capacity; identifying resource gaps, authorities, and capabilities; engaging the public to help segregate roadside debris; reducing the burning of pressure-treated wood; dealing with submerged cars and boats; and maximizing recycling of debris."
Lessons Learned Information Sharing (LLIS)
2012-01-13
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LLIS Lesson Learned: Joint Field Office Operations: Coordinating with Personnel Deployed in Disaster Areas Who Are Not Assigned to the Joint Field Office
From the summary: "Joint Field Offices (JFOs) and Federal Emergency Management Agency (FEMA) Regions should consider assigning a check-in recorder to monitor non-JFO- and non-Incident Management Assistance Team (IMAT)-assigned Federal personnel arriving at a disaster area."
Lessons Learned Information Sharing (LLIS)
2011-06-24
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Fusion Center Processes: Establishing a Committee to Define Information Flow
Fusion centers should consider establishing a committee to define the process flow of information during an incident and to outline end-user requirements for receipt and management of that information.
Lessons Learned Information Sharing (LLIS)
2008-08-29?
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Emergency Operations Centers: Developing a Support Staff Cadre
Emergency managers should work with departments and agencies to develop a cadre of employees able to respond to the emergency operations center (EOC) during their normal work hours to function as support staff during a disaster. Managers from these departments and agencies can identify possible duty officer candidates who should receive the necessary EOC training.
Lessons Learned Information Sharing (LLIS)
2008-08-29?
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Mass Casualty Incidents: Distributing Maps to Manage Traffic Flows
Emergency managers should consider revising plans to include procedures for distributing maps to motorists when mass casualty incidents force the closure of major traffic arteries. This can help manage the flow of traffic and decrease congestion.
Lessons Learned Information Sharing (LLIS)
2008-08-29?
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Faith-Based Preparedness: Fairfield, Ohio, Fire Department's Clergy Crisis Response Team
Fairfield, Ohio, Fire Department's Clergy Crisis Response Team provides licensed and/or ordained ministers to assist emergency responders and to offer support to citizens who experience traumatic events.
Lessons Learned Information Sharing (LLIS)
2008-08-22?
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LLIS.gov Presentation for the 2008 Enforcement Expo
Presentation discussing LLIS.gov's features and content delivered during the 2008 Enforcement Expo in Columbus, Ohio.
Lessons Learned Information Sharing (LLIS)
2008-08-12?
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Emergency Operations Center Management: Additional Staffing during a Hospital Evacuation Event
Emergency managers should consider additional staffing and education for individuals staffing the Emergency Support Function (ESF)-8 desk in emergency operations centers during a hospital evacuation event.
Lessons Learned Information Sharing (LLIS)
2008-08-01?
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Emergency Operations Center: Designating a Separate Area for Call-Takers
Emergency managers should review auxiliary areas in emergency operations centers (EOC) to determine whether they can accommodate phone banks, if necessary, during an incident. This will allow call-takers to work from auxiliary areas and will reduce noise in the main EOC area.
Lessons Learned Information Sharing (LLIS)
2008-08-01?
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Public Information: Updating Online Fire Information during a Disaster
Local fire departments should train additional personnel and enhance Web site functions to permit frequent online updates during a disaster. These measures enable faster dissemination of accurate incident information to the public.
Lessons Learned Information Sharing (LLIS)
2008-08-15?
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Public Information: Releasing Geographic Information System Maps to the Media and Public
Jurisdictions should consider releasing Geographic Information System maps to the media and public during major events. This will ensure that the public receives the most timely, accurate information available from a trusted source.
Lessons Learned Information Sharing (LLIS)
2008-08-15?
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Emergency Operations Centers: Establishing Strategic Priorities during Activations
Emergency managers should establish strategic priorities each time the emergency operations center is activated. These strategic priorities should be reviewed and revised for each operational period.
Lessons Learned Information Sharing (LLIS)
2008-08-15?
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LLIS Lesson Learned: Emergency Communications: Improving Communications with Train Passengers Trapped Underground Following a Mass Casualty Incident
From the Summary: "London's emergency response organizations and Transport for London (TfL)-London's transport service agency-could not communicate with train passengers trapped in underground tunnels immediately following the July 7, 2005, bombings in London. The London Assembly report recommends that London's emergency response plans and the TfL's train communications systems should be updated to enable emergency responders and train staff members to communicate with passengers trapped in tunnels."
Lessons Learned Information Sharing (LLIS)
2007-02-09?
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LLIS Lesson Learned: Exercise Design: Using a Large Number of Actors at a Decontamination Site to 'Stress the System'
"Exercise planners should consider designing exercises to include a large number of participants playing the role of potentially contaminated patients at a decontamination site. This can help planners assess the capabilities of emergency response organizations by 'stressing the system.'"
Lessons Learned Information Sharing (LLIS)
2008-04-04
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LLIS Innovative Practice: Oklahoma's Regional Response System
"Oklahoma created the Regional Response System (RRS)--a collection of specialized units and equipment--to provide all-hazards response throughout the state within two hours of an incident. RRS units have responded to dozens of incidents, including the May 20, 2013 tornado near Oklahoma City. […] Oklahoma has a diverse risk profile, geographically dispersed population, and limited local emergency management resources. Nationally the state ranks 3rd in the number of Federal disaster declarations, 50th in state emergency management appropriations, and 49th in number of full-time emergency managers. To address these challenges, the Oklahoma Office of Homeland Security (OKOHS) created a statewide system of specialized units capable of responding to chemical, biological, radioactive, nuclear, and explosive incidents; agriculture emergencies; technical rescue incidents; and natural disasters. RRS units are strategically placed throughout Oklahoma so they can respond to incidents in any area of the state--even the most rural regions--within two hours. Local governments provide personnel and maintain the equipment, and OKOHS manages RRS deployments based on the size of the incident and the capabilities required. RRS all-hazards units include bomb squads, Technical Rescue Teams, communications units, and Regional Emergency Medical Services System (REMSS) units. In addition, OKOHS provides RRS personnel specialized response training for their discipline."
Lessons Learned Information Sharing (LLIS)
2014-10-14?
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LLIS Innovative Practice: Oklahoma's School Safety Initiatives
"Oklahoma developed two programs--Safe Schools 101 and the Oklahoma School Security Institute (OSSI)--to protect students from natural and manmade hazards. Together, these programs protect schools from the dangers of tornadoes and enhance school security and response plans. […] In response to the deaths of school children caused by the May 20, 2013 tornadoes and the December 14, 2012 Sandy Hook Elementary School shooting, Oklahoma developed Safe Schools 101 and OSSI to improve safety in public schools. Safe Schools 101 funds structural evaluations and safe room retrofits and installations in schools to protect students from natural disasters. OSSI provides school officials with security measures and active shooter training, administers a tip-line, and offers mental health support services to students."
Lessons Learned Information Sharing (LLIS)
2014-10-14?
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Integrated Incident Command: Colorado Floods 2013
From the Lessons Learned Information Sharing webpage of the Department of Homeland Security: "In September 2013, record rainfall in Colorado resulted in significant flooding, extensive damage to private property and public infrastructure, and six deaths statewide. Boulder County was among the hardest-hit communities. On September 12, the heaviest day of rainfall, more than eight inches of rainwater accumulated over a 12-hour period. By September 16, the month-to-date precipitation totals in Boulder County were 1.7 times higher than any monthly total since record keeping began in 1897. As a result of the rainfall and floods, the President declared a state of emergency and signed a Federal disaster declaration on September 14, 2013. During the ensuing incident response, teams and resources from a variety of Federal, state, and local organizations evacuated citizens, rescued trapped individuals, and assisted Boulder County with issues related to critical infrastructure emergencies. An integrated command structure oversaw and coordinated the response. The integrated command included the Federal Emergency Management Agency's (FEMA) Urban Search and Rescue (US&R) Incident Support Team White (White IST), and the U.S. Forest Service's (USFS) Rocky Mountain Incident Management Team, Team B (RMA Team B). The integrated command structure between RMA Team B and White IST was a new, unique arrangement for command and control of response operations. This innovative command structure ultimately supported collaboration across all participating organizations, allowed both RMA Team B and White IST to use their applicable skillsets, and promoted strong communication and coordination between response teams and the community."
Lessons Learned Information Sharing (LLIS)
2014-08-20?
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LLIS Innovative Practice: Mass Care: Jefferson County, Colorado, Animal Response 'Exercise in a Box'
"The Lessons Learned Information Sharing (LLIS.gov) team identifies innovative practices within the whole community and documents these practices for emergency managers to consider for incorporation when developing plans and exercises. The Jefferson County, CO Animal Response Team (J-CART) developed its 'Exercise in a Box' (EIAB) program--a scalable, comprehensive animal response exercise toolkit--to develop repeatable, functional, and highly effective exercises. The EIAB includes all required materials and instructions to conduct and evaluate an animal response functional exercise. By consolidating these materials and standardizing the exercise process, J-CART reduced barriers for emergency management personnel and volunteers to conduct and participate in animal response exercises. Jefferson County emergency managers maintain their familiarity with animal response incident management by conducting at least one exercise or deployment each year. Emergency personnel and volunteers can use similar exercise programs to gain experience in incident management for animal response emergencies."
Lessons Learned Information Sharing (LLIS)
2014-08-01?
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LLIS Lesson Learned: Cybersecurity: The Michigan Cyber Disruption Response Strategy
"The 'Lessons Learned Information Sharing' (LLIS.gov) research team identifies lessons learned derived from real-world or exercise experiences within the whole community and documents these lessons for emergency managers to consider when developing plans and exercises. In response to the growing threat of cyber attacks to the State of Michigan, a coalition of public and private sector partners developed and implemented a new framework for addressing cyber challenges. As a result, Michigan released the Michigan Cyber Initiative (the Initiative) in October 2011, followed by the Michigan Cyber Disruption Response Strategy (the Strategy) in September 2013. This holistic, partnership-based approach improved the State's overall cybersecurity posture, and provides a valuable example for other jurisdictions to consider in their own cyber response framework development."
Lessons Learned Information Sharing (LLIS)
2014-08-18?
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LLIS Innovative Practice: Port Fourchon, LA Uses Grants to Integrate Maritime Domain Awareness
"Lafourche Parish in southern Louisiana contains a significant portion of the United States' oil infrastructure-including Port Fourchon, which services roughly 20 percent of the Nation's oil supply and 90 percent of the deep-water activity in the U.S. Gulf of Mexico. To protect this critical infrastructure, the Greater Lafourche Port Commission created the C-4 (Command, Control, Collaboration, and Communications) Maritime Domain Awareness System.
Port Fourchon developed the system after identifying the need for an integrated platform to adequately address the threats and hazards that it faced. The Commission worked with local public and private stakeholders-including the police department, parish emergency response personnel, and private sector partners-to design and develop the C-4 system.
The C-4 system integrates multiple video, radar, weather, and law enforcement data feeds into a single platform to provide shared operational awareness to Port Fourchon and its local stakeholders, as well as state and Federal partners."
Lessons Learned Information Sharing (LLIS)
2014-09-15?
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LLIS Innovative Practice: 'Project Safe Haven': Tsunami Vertical Evacuation Systems on Washington State's Pacific Coast
"Washington State's Pacific coast faces the threat of large-scale earthquakes and tsunamis. To mitigate the risk, Washington is providing technical assistance to cities, counties, and tribes for construction of the Nation's first vertical evacuation structures capable of withstanding 9.0+ magnitude earthquakes and 30-foot waves. The project provides residents and visitors in coastal population centers a means of seeking safety without having to travel considerable distance to natural high ground."
Lessons Learned Information Sharing (LLIS)
2014-09-30?
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LLIS Lesson Learned: Infrastructure Systems: Developing a Critical Infrastructure and Key Resources (CIKR) Plan
"Identifying CIKR [Critical Infrastructure and Key Resources] is intended to support collaborative planning efforts and provide necessary information for steady-state risk management and to support incident management during response/recovery efforts. Critical infrastructure is defined as the physical or virtual assets, systems, networks, and functions so vital that their disruption would have a debilitating impact on security, the economy, public health and safety, or any combination of those matters. Key resources are publicly or privately controlled resources essential to operation of the economy and the government. Previous disasters have proven that not having a structured CIKR plan can have a negative impact on response and recovery time. The creation of a CIKR plan ensures local emergency management has an understanding of the critical infrastructure and key resources, in order to make multi-disciplinary, multi-resource, and multi-tiered informed decisions regarding preparedness, incident response and recovery."
Lessons Learned Information Sharing (LLIS)
2014?
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LLIS Innovative Practice: Cybersecurity: Developing Secondary Teams to Increase Cyber Response Capabilities
This Innovative Practice document discusses the cybersecurity secondary team developed in Rhode Island. The secondary team supplements the State's existing Cyber Disruption Team (CDT) by providing temporary surge support to emergency response and recovery efforts. The team is composed of volunteers with cyber-specific skills and assists emergency managers during incidents with cyber implications. The secondary team is a valuable resource for emergency managers, and Rhode Island's efforts in creating this team to augment its steady-state CDT with a secondary team is an example of how whole community volunteers can provide technical expertise and surge support during cyber incidents.
Lessons Learned Information Sharing (LLIS)
2014-09-05?
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LLIS Innovative Practice: New Hampshire's IT Leader Program: Improving Information Sharing to Enhance Cybersecurity
"The 'Lessons Learned Information Sharing' team identifies innovative practices within the whole community and documents these practices for emergency managers to consider when developing plans and exercises. Established in 2003, New Hampshire's Information Technology (IT) Leader program aims to develop effective relationships between the New Hampshire Department of Information Technology (DoIT) and state agency partners to increase cybersecurity preparedness. DoIT uses the IT Leader program to raise cybersecurity awareness and collectively protect information assets by integrating cybersecurity into planning, operations, and business processes for state executive agencies. Through the IT Leader program, DoIT assists state agencies in responding to cyber incidents by improving the accuracy, speed, and effectiveness of information sharing on cyber threats, vulnerabilities, and incidents. By incorporating a similar IT Leader program into a cyber plan, emergency managers can address cyber threats and improve overall cyber preparedness."
Lessons Learned Information Sharing (LLIS)
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LLIS Innovative Practice: Cybersecurity: California's Annual Cybersecurity Awareness Event
From the summary: "The 'Lessons Learned Information Sharing (LLIS.gov)' team identifies innovative practices within the whole community and documents these practices for emergency managers to consider for incorporation when developing plans and exercises. This document provides an example of how one state is bringing together whole community partners to address training gaps and improve cybersecurity awareness through an annual event. The LLIS.gov team interviewed the State Chief Information Security Officer of California about their cybersecurity preparedness efforts--specifically their efforts to improve awareness of cybersecurity issues and threats. The State of California participates in the Department of Homeland Security's (DHS) Stop.Think.Connect. Campaign as a member of the DHS Cyber Awareness Coalition and is actively involved in National Cyber Security Awareness Month activities each October. In addition, the State of California also hosts an annual cybersecurity awareness event that brings together whole community partners to provide education and training on cyber issues, threats, and response tactics. The Governor's Office of Emergency Services has served on the event's Advisory Board, reinforcing the connection between cyber preparedness and emergency response."
Lessons Learned Information Sharing (LLIS)
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LLIS Resource Guide: Risk Assessment: Overview
"This document presents an overview of resources that provide terrorism risk assessment guidelines and related information. Terrorism risk assessment is a systematic effort to identify critical assets, survey potential terrorist threats, evaluate asset vulnerabilities, and take steps to mitigate or eliminate the risk from terrorist attacks."
Lessons Learned Information Sharing (LLIS)
2004-04-19?
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LLIS Resource Guide -- Risk Assessment: Agriculture & Food Supply
"Terrorism against the United States' agriculture and the food industry remains a persistent concern in the effort to bolster homeland security. Contamination of the food supply also poses a real danger that has prompted homeland security experts to devise methodologies aimed at assessing risk to this specific, critical infrastructure sector."
Lessons Learned Information Sharing (LLIS)
2004-04-19?
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LLIS Lesson Learned: Biological Terrorism: Ensuring Adherence to Prescribed Prophylaxis Treatment
From the Summary: "During a suspected biological terrorist attack, public health officials must emphasize to patients receiving antibiotic prophylaxis treatment the importance of starting and continuing prescribed treatment." From the Description: "Following the death of a Connecticut woman from inhalational anthrax on November 21, 2001, the Connecticut Department of Public Health (CDPH) concentrated its anthrax
identification and treatment efforts on the region's postal facilities. These efforts included setting up and managing prophylaxis clinics as well as conducting environmental sampling. Postal workers were given a ten-day supply of ciprofloxacin, and nasal swabs were collected at the clinics. All the nasal swabs tested negative for anthrax. No contamination was found in the regional post office; however, samples taken on November 28 and December 2 from four high-speed sorting machines in the regional distribution center tested positive for anthrax. Based on these results, the CDPH recommended that all postal employees at the regional facility receive a full, sixty-day treatment of prophylaxis. Ciprofloxacin treatment was later replaced by doxycycline."
Lessons Learned Information Sharing (LLIS)
2004-10-01?
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LLIS Lesson Learned: Incident Command: Locating the Incident Command Post
From the Summary: "Incident command posts should be located close enough to allow the incident commander (IC) to observe operations but far enough away to provide safety and shelter from the noise and confusion that accompanies normal operations. A command vehicle is often ideally suited for this purpose." From the Description: "At approximately 11:00 p.m. on Thursday, February 20, 2003, sparks from a pyrotechnic display ignited the ceiling of the Station Club in West Warwick, Rhode Island. The fire rapidly throughout the building, and within minutes flames engulfed the entire structure. A police officer who was working a security detail at the Station Club that night made the first emergency notification at 11:07 p.m. The intensity of the blaze, combined with the number of victims who needed to be treated and evacuated from the scene, required a massive response. Approximately 575 fire, police, and emergency medical personnel from over 35 agencies responded to the incident."
Lessons Learned Information Sharing (LLIS)
2008-07-03?
