From the Abstract: "Evaluations of crisis line networks in the U.S. have established the effectiveness of crisis line services as suicide prevention tools while also identifying the need for continued development of a robust and integrated crisis response system to meet the needs of individuals in suicidal and mental health crisis. These evaluation findings bolstered the rationale for the establishment of 988 as the new three-digit dialing code for the National Suicide Prevention Lifeline (Lifeline) beginning in July 2022. The upcoming transition to 988 will require expanded crisis center capacity and enhanced collaboration and communication across the crisis response system. The Lifeline responded to the COVID-19 [coronavirus disease 2019] pandemic by supporting crisis counselors' transition to remote work and remote supervision, and by providing online resources and information about stress management, COVID-19, and the expectable stages of psychological response to a disaster. An increase in calls to the Disaster Distress Helpline (a Lifeline subsidiary) was observed during the height of the pandemic, but an increase in Lifeline calls was not. Finally, testimony from Lifeline callers offers insight into their perceptions of their crisis call's effectiveness in preventing their suicide."
National Association of State Mental Health Program Directors