"Sandy Springs Fire Rescue's (SSFR) plan review process attributed to customer dissatisfaction and environmental and economic waste. This applied research paper assessed methods to revise the plans review process to improve customer satisfaction and decrease environmental and economic waste through the use of emerging technology. Five research questions were developed: (1) What are the satisfaction levels of the SSFR plan review customers; (2) What is the potential value and possible detriments of electronic plans review; (3) What state or federal regulations exist relevant to electronic plan review and storage of public documents; (4) How is electronic plan review being used elsewhere in other agencies; and (5) How can electronic plan review be implemented at SSFR? The descriptive research method was used through literature review, survey instruments and interviews. Numerous advantages and some obstacles were discovered as many jurisdictions utilize the emerging technology of electronic plan review. Electronic seals and archiving requirements were analyzed. Electronic plan review was recommended to be implemented in the SSFR to save time, money and economic resources."