Advanced search Help
Clear all search criteria
Only 2/3! You are seeing results from the Public Collection, not the complete Full Collection. Sign in to search everything (see eligibility).
-
Customer Service, Fact or Fiction
"The topic of whether customer service is essential for fire department operations was identified for research. The of the research was to analyze the meaning of quality customer service, and determine if customer service is essential for the fire service. A descriptive research methodology was utilized to answer the following questions: (1) Is customer service essential in today's fire service? (2) What are the most popular methods utilized to measure customer satisfaction? (3) Are fire service organizations experiencing changes in the way they are perceived by and interact with customers? The procedures used to complete this research included a literature review of various fire service publications, as well as literature from several service oriented industries, concerning how to improve customer service. Findings of the research indicated that the ability to maintain effective customer relations within the community is very important to the future of the fire service. Fire administrators must begin to refocus their thinking as to what services they will provide in the future. In order to effectively make this change it will be necessary to ascertain what services the customer wants and measure their satisfaction with said services. Recommendations were made to guide Palm Beach County Fire Rescue (PBCFR) in the development of a marketing plan and a survey to measure satisfaction with the services provided by the Inspections section of the Bureau of Safety Services."
National Fire Academy
Sierra, Albert L.
1998-12
-
Design Process of Physical Security as Applied to a U.S. Border Port of Entry
"This paper describes the design process of physical security as applied to a U.S. Border Port of Entry (PoE). Included in this paper are descriptions of the elements that compose U.S. border security. The physical security design will describe the various elements that make up the process as well as the considerations that must be taken into account when dealing with system integration of those elements. The distinctions between preventing unlawful entry and exit of illegal contraband will be emphasized."
Sandia National Laboratories
Wagner, George G.
1999
-
Defining Environmental Security: Implications for the U.S. Army
"The mission of Army Environmental Policy Institute (AEPI) is to assist the Army Secretariat in developing proactive policies and strategies to address environmental issues that may have significant future impacts on the Army. In the execution of this mission, AEPI is further tasked with the identification and assessment of the potential impacts on the Army of emerging environmental issues and trends. This report is an exploration of emerging issues in the area of international environmental security. This report is not intended to be a standalone analysis upon which to base Army policy. Rather, its intent is to provoke thought on emerging environmental issues of importance to the Army and to present recommendations for further investigation."
U.S. Army Environmental Policy Institute
1998-12
-
Montgomery County Transportation Emergency Preparedness Program Exercise Report :Temper '98 Multiple Vehicle Accident Involving Radioactive Materials on Gateway Center Drive
"In December of 1997, the State of Maryland requested the Department of Energy (DOE) to sponsor and coordinate a radioactive materials transportation exercise involving a group of local and state emergency responders. As part of the National Transportation Emergency Preparedness Program (TEPP), DOE EM-76 initiated an integrated, comprehensive approach to the exercise planning process. EM-76 in conjunction with three Operations Offices (Savannah River, Richland, and Brookhaven National Laboratory) teamed with the State of Maryland and Montgomery County Fire and Rescue Service (MCFRS) to pilot test DOE TEPP plans, procedures and training programs. The drill/exercise effort was code named Temper '98. Temper '98 involved responders from the State of Maryland's Department of the Environment Radiation Assistance Response Team, DOE Region 1 Radiological Assistance Program Team, as well as responders from the following Montgomery County Departments: Emergency Management Division, Transportation, Fire and Rescue, Police, Emergency Communication Center and the Medical Examiner. In addition to players at the accident scene, the DOE Oak Ridge Operations Office and DOE NN-60 Watch Office also participated in the exercise. The exercise lasted approximately two hours and involved approximately 75 responders."
United States. Department of Energy
1998-11-30
-
Perspective Series: Cuba: Systematic Repression of Dissent
"This report has been written to address the information needs and issues of concern to U.S. Asylum Officers. [...]. As described in chapters II-VII of this report, Cuba is a one-party Communist state, in which every Cuban is subject to a totalitarian system of political and social control. That system is institutionalized and given legal framework by the 1976 Constitution and the Penal Code, which together outlaw virtually any form of political or civic activity outside the purview of the Communist Party of Cuba (PCC). Anyone deemed by the regime to be in opposition to it is regarded as a 'counterrevolutionary' and an 'enemy,' and is therefore at risk of punishment. The judicial system is constitutionally subordinated to the executive and legislative branches and under the control of the PCC. That leaves Cubans with no recourse before the unlimited powers of the state, which has 'zero tolerance for the growth of civil society'1 and systematically violates the rights to freedom of expression, association, assembly, privacy and due process of law."
INS Resource Information Center
Payne, Douglas
1998-12
-
Enforcement Strategy Update (of) FDA Regulation 21 CFR 589.2000, The BSE Feed Regulation
This document describes the efforts in accomplishments in conforming to the Regulation to ensure the prevention of the spread of BSE, further goals in this effort and identifies resources needed to meet these goals.
United States. Food and Drug Administration
1998-12
-
Structure of Family Violence: An Analysis of Selected Incidents
"This report was prepared using actual data supplied by law enforcement agencies to the Uniform Crime Reporting Program under its new National Incident- Based Reporting System (NIBRS). Its purpose is to demonstrate a potential utility of the NIBRS data, and its content should not be viewed as a reliable indicator of the family violence experience. The current volume of data in the NIBRS is too small to produce any reliable national statements on this topic. This report, however, is an example of the national analysis that will be possible as the database grows."
United States. Federal Bureau of Investigation
1999
-
Army Lessons Learned and Successful TTPs for Hurricane Mitch Humanitarian Assistance: JTF Commander's Initial Impressions
"The JTF Commander provided the following guiding principles for his O-6 commanders during humanitarian assistance operations in Central America after Hurricane Mitch."
U.S. Army Combined Arms Center
Nascimento, Leonel
1999
-
National Defense Authorization Act for Fiscal Year 2000: Report to Accompany S. 1059 on Authorizing Appropriations for Fiscal Year 2000 for Military Activities of the Department of Defense, for Military Construction, and for Defense Activities of the Department of Energy, to Prescribe Personnel Strengths for Such Fiscal Year for the Armed Forces, and for Other Purposes together with Additional Views, Committee on Armed Services, United States Senate One Hundred Sixth Congress, First Session, May 14, 1999
The Committee on Armed Services reports favorably an original bill to authorize appropriations during the fiscal year 2000 for military activities of the Department of Defense, for military construction, and for defense activities of the Department of Energy, to prescribe personnel strengths for such fiscal year for the armed forces, and for other purposes, and recommends that the bill do pass. This bill would (1) authorize appropriations for (a) procurement, (b) research, development, test and evaluation, (c) operation and maintenance and the revolving and management funds of the Department of Defense for fiscal year 2000; (2) authorize the personnel end strengths for each military active duty component of the armed forces for fiscal year 2000; (3) authorize the personnel end strengths for the Selected Reserve of each of the reserve components of the armed forces for fiscal year 2000; (4) authorize the annual average military training student loads for the active and reserve components of the armed forces for fiscal year 2000; (5) impose certain reporting requirements; (6) impose certain limitations with regard to specific procurement and research, development, test and evaluation actions and manpower strengths; provide certain additional legislative authority, and make certain changes to existing law; (7) authorize appropriations for military construction programs of the Department of Defense for fiscal year 2000; and (8) authorize appropriations for national security programs of the Department of Energy for fiscal year 2000. The committee recommends full funding for the military construction and family housing programs to allow the Department to ensure that important quality of life projects are not delayed in fiscal year 2000.
United States. Government Printing Office
1999
-
S. Hrg. 106-237; Serial No. J-106-27: Clinton Justice Department's Refusal to Enforce the Law on Voluntary Confessions: Hearing before the Subcommittee on Criminal Justice Oversight of the Committee on the Judiciary, United States Senate, One Hundred Sixth Congress, First Session on Examining the Department of Justice's Decision Regarding the Enforcement of Federal Statute 18 U.S.C. 3501, which Governs the Admissability of Voluntary Confessions in Federal Court and the Impact on the Miranda Rights, May 13, 1999
From the opening statement of Strom Thurmond: "We will review a Federal statute, 18 U.S.C. 3501, that the Congress passed to govern the admissibility of voluntary confessions in Federal court. Unfortunately, the Clinton administration has refused to use this tool to help Federal prosecutors in their work to fight crime." Statements, letters, and material submitted for the record include those of the following: Strom Thurmond, Paul G. Cassell, Gilbert G. Gallegos, Stephen J. Markman, Daniel C. Richman, Richard M. Romley, and George Thomas.
United States. Government Printing Office
1999
-
FBI Law Enforcement Bulletin: December 1998
This issue provides an article about handling and resolving citizen complaints. Another article examines INTERPOL, and how investigators worldwide use its services to coordinate information gathering. The bulletin also includes an article about moving and touching stowed or checked luggage, and related Fourth Amendment considerations. Regular departments provide information about realtor-police partnerships and violence at the workplace.
United States. Federal Bureau of Investigation
1998-12
-
Challenge of Space Power
The author states that with our hardware and brainpower, the United States has unchallenged mastery of air, sea, and land. Experts on such things say this is a period of "strategic pause," a rare opportunity to catch our breath and rethink our strategy and force structure. Author sees an opportunity to exploit this period of unchallenged conventional superiority on Earth to shift substantial resources to space. Space offers the prospect of seeing and communicating throughout the world; of defending ourselves, our deployed forces, and our allies; and, if necessary, of inflicting violence - all with great precision and nearly instantaneously and often more cheaply. With credible offensive and defensive space control, we will deter and dissuade our adversaries, reassure our allies, and guard our nation's growing reliance on global commerce. Without it, we will become vulnerable beyond our worst fears. Major topics in article include Shortchanging Space, Embracing Space Power, Two Options, and Or Creating a New Space Force? Author concludes that control of space is more than a new mission area - it is our moral legacy, our next Manifest Destiny, our chance to create security for centuries to come.
United States. Department of the Air Force
Smith, Bob
1999
-
National Communications System Annual Report: Fiscal Year 1999: Leading Technology Excellence into the New Millennium
Meeting the challenges of the Year 2000 and beyond will require world-class leadership and superior technology solutions. For over 35 years, the National Communications System (NCS) has ensured that the Federal Government possesses the telecommunications resources necessary to meet the United States' national security and emergency preparedness responsibilities under all circumstances. Building on the successful history of interagency cooperation and industry/Government partnership, the NCS will help lead the Nation into the 21st century. This report highlights significant national security and emergency preparedness telecommunications events and major NCS initiatives, activities and accomplishments during fiscal year 1999. Section I introduces background information, discusses the current environment facing the NCS and considers issues of the 21st century. Section II describes the emergency response activities of the OMNCS. Section III contains information on OMNCS Y2K preparation and contingency planning, plus a description of OMNCS NS/EP telecommunications support, activities, programs, and major interagency initiatives. Finally, Section IV reviews the NS/EP telecommunications support and activities of the NCS member organizations. The FY 1999 National Communications System Report reflects the NCS's commitment to meeting the full range of NS/EP telecommunications needs for the Nation under all circumstances.
National Communications System (U.S.)
1999
-
DOE Standard: Guide to Good Practices for Notifications and Investigation of Abnormal Events
"The purpose of this Guide to Good Practices is to provide Department of Energy (DOE) contractors with information that can be used to validate and/or modify existing programs relative to Conduct of Operations. This Guide to Good Practices is part of a series of guides designed to enhance the guidelines set forth in DOE Order 5480.19, Conduct of Operations Requirements for
DOE Facilities."
United States. Department of Energy
1998-12
-
Long Island Rail Road Passenger Train Emergency Preparedness Plan
This emergency preparedness plan includes analysis of each required plan element supported by summaries. Topics include: communications, system route characteristics, employee training and qualifications, special circumstances, liaison with emergency responders, on-board emergency equipment, passenger safety information, passenger train emergency simulations, and a debriefing and critique section. Additional support for each element is included in the appendices.
United States. Federal Transit Administration
Long Island Rail Road Metropolitan Transportation Authority
1999
-
Los Angeles County Metropolitan Transportation Authority Office of System Safety and Security- Operations Safety: Metro Rail System Emergency Response Plan
"The MTA Metro Rail System Emergency Response Plan assists all departments in responding to rail emergencies and in understanding the rail procedures needed for the safety and health of our passengers and employees. (The purpose of this document is) to establish a Metro Rail System Emergency Response Plan containing guidelines for standard operating policy and procedures for the mobilization of MTA employees and resources during an emergency situation."
United States. Federal Transit Administration
1999
-
Simulation Based Acquisition: A New Approach
Program Managers have long been applying modeling and simulation tools to efforts within the various stages of their programs. Recently, declining defense budgets have increased the pressure on the acquisition community to find cheaper ways to develop and field systems. The objective of this book is to convince program managers that Simulation Based Acquisition is a smarter way of doing business.
Defense Systems Management College
Johnson, Michael V. R.; McKeon, Mark F.; Szanto, Terence R.
1998-12
-
Decontamination and Decommissioning: Defense Nuclear Facilities Technical Personnel
This publication describes the U.S. Department of Energy's Functional Area Qualification Standard, which forms, in part, the primary basis for developing vacancy announcements, qualification requirements, crediting plans, interviewing questions, and other criteria associated with the recruitment, selection, and internal placement of technical personnel.
United States. Department of Energy
1999
-
Simulation-Based Acquisition Research Laboratory
This thesis examines the theoretical and practical aspects of simulation based acquisition (SBA). SBA may provide the Defense acquisition community with a means to improve the acquisition process by reducing both cost and acquisition cycle time, as well as leading to better system performance. In the past, the acquisition community applied computer models and simulations in a less than optimal manner. Recent use of computer models and simulations produced encouraging resource savings. However, the acquisition community has not yet fully realized the potential benefits of applying M&S to the acquisition process. This thesis also discusses lessons learned from application of SBA to commercial ventures that may help the Department of Defense develop an integrated set of computer models and simulations to improve weapon system acquisition across functional disciplines. Finally, this thesis discusses the need for an acquisition research laboratory and proposes a SBA laboratory environment as a means of further developing and implementing SBA.
Naval Postgraduate School (U.S.)
DiMarco, Andrew J.
1998-12
-
U.S. Department of Transportation Strategic Plan 1999-2000
"The Strategic Plan for Region III builds upon the existing FTA Strategic Plan. It establishes a performance plan of action for the region that it will pursue for the period 1999 through 2002. The Plan is time-consistent with the FTA Plan and implements the Vision Statement, People Moving People Into America's Future, at a regional level. In order to develop the Region III Strategic Plan, all 21 staff members joined one of five working groups established to coincide with the five FTA strategic goals listed below. Prior to the commencement of work by the teams, a strategic plan training session was
conducted. Following the training each team began working on its specific strategic goal. Over a period of weeks the teams met regularly to develop performance goals and performance measures for each outcome goal. The teams deliberated until a consensus was reached. What is presented herein is the successful culmination of that effort."
United States. Department of Transportation
1999
-
Political Terrorism in Southeast Asia and US Policy Issues: Case Studies of Thailand and Indonesia
The end of the Cold War has brought about a decrease in global tensions while regional disorder has increased. In particular, Southeast Asia has become an area of regional economic and political instability. As a result, the possibility of an increase in terrorism, separatist violence, ethnic disputes, and stained regional relations takes on greater significance, both for United States foreign policy and regional Southeast Asian relations. The main purpose of this thesis is to examine political terrorism in Southeast Asia, with particular attention paid to terrorism conducted by separatist groups in Thailand and Indonesia. Secondly, this paper will discuss what actions are needed to contain political terrorism in the region. Additionally, this paper will examine U.S. Government anti-terrorist/counter-terrorist policy and how it affects political terrorism in the region. Finally, this thesis will demonstrate that there is a growing threat of terrorism in Southeast Asia that can no longer be addressed unilaterally and that ASEAN can use U.S. policy and global initiatives as guidelines for greater cooperation. It is therefore recommended that U.S. policy towards terrorism need not change to accommodate Southeast Asia and that ASEAN and its individual states take greater steps toward containing the spread of terrorism in the region.
Naval Postgraduate School (U.S.)
McDonald, George R.
1998-12
-
Chemical and Biological Collective Protection and Decontamination Defense Readiness
This audit was conducted at the request of the Deputy Assistant to the Secretary of Defense for Counter-proliferation and Chemical/ Biological Defense. "This report is the third in a series of reports on the readiness of U.S. forces to operate in a chemical and biological warfare environment. Previous reports discussed chemical and biological survivability of mission-essential equipment and unit chemical and biological defense readiness training."
United States. Department of Defense. Office of the Inspector General
1998-11-30
-
National Information Architecture: Toward National Sharing of Governmental Information
"Architecture, sometimes called information architecture, is the name given collectively to those characteristics of a network, operating system and/or application program which facilitate information sharing. Local architecture, state architecture and national architecture simply define the geographic scope of information sharing being considered. This report is focused on a national governmental architecture, that is, the nationwide sharing of information collected by governmental agencies at all levels. This report is organized into these broad sections: WHY: Motivations for sharing governmental information; WHO: Entities sharing governmental information; WHAT: Shared information scope, general requirements and transfer types; HOW: Infrastructure in place and infrastructure required; HOW: High-level view of information sharing; WHEN: Action plan for the next 24 months."
United States. Bureau of Justice Assistance
1999
-
25 Years of the Safe Drinking Water Act: History and Trends
Water is the liquid of life; it makes up two-thirds of our bodies, yet most of us take the safety of our drinking water for granted. The U.S. has one of the safest public drinking water supplies in the world, and the quality of our drinking water has improved over the last 25 years. However, challenges exist now and for the future which require the participation of all consumers if we are to maintain high quality water supplies. As a global society, we have learned a great deal about drinking water quality throughout history. However, there is still much to learn about the health effects of drinking water contaminants, the monitoring and treatment technologies required to detect and remove contaminants, and ways to protect our water sources. The ability to improve drinking water quality and human health through research, technology, and protection programs is dependent on our commitment as a society to invest in drinking water. To plan for the future, we must first evaluate our progress thus far in providing and protecting this vital resource. That is the intent of this report.
United States. Environmental Protection Agency
1999
-
Fire Data Analysis Handbook
"The fire service exists today in an environment constantly inundated with data, but data are often of little use in the everyday, real world in which first responders live and work. More and more, it is not fighting tires as much as it is doing EMS, hazmat, inspections, investigations, prevention, and other non-traditional but important tasks which are vital to the community. Balancing limited resources and justifying daily operations and finances in the face of tough economic times is a scenario that every department can relate to. How well a department can do this depends mainly on how well it uses information. Motivation for the handbook comes from the belief that fire departments collect an immense amount of data, but do very little with the data. This handbook has a primary objective to describe statistical techniques for analyzing data typically collected in fire departments."
United States Fire Administration
McEwen, J. Thomas
1999
-
Weapons Acquisitions: Guided Weapon Plans Need to Be Reassessed: Report to Congressional Requesters
Guided weapons can be delivered more accurately to a target than unguided weapons because they have the capability for in-flight guidance correction. The choice of a specific guided weapon depends on the type of target, the target's distance from the launching platform, and the target's location. Following the Persian Gulf War, DOD identified a number of improvements to its weapons that could increase the effectiveness of U.S. forces. These improvements were needed to ensure target destruction and yet minimize the number of missions and weapons used, unwanted collateral damage, and exposure of friendly aircraft to enemy defenses. Thus, in the 1990s, the services initiated several programs to upgrade existing weapons and produce new guided weapons. The acquisition programs now underway are expected to cost about $16.6 billion (then-year dollars) from fiscal year 1998 to 2007. These programs would almost double the existing inventory of guided weapons through the acquisition of 158,800 new guided weapons. For about 127,000 of the new guided weapons to be acquired, a guidance kit will be added to an existing unguided weapon. In 1997, DOD released the results of a congressionally directed study on the size and mix of its deep attack weapons and subsequently issued its Quadrennial Defense Review, which based its recommendations on the study's results.
United States. General Accounting Office
1998-12
-
Lessons Learned from the Organized Crime Narcotics (OCN) Trafficking Enforcement Program Model
"The Organized Crime Narcotics (OCN) Trafficking Enforcement Program was developed in late 1986 by the Bureau of Justice Assistance (BJA), U.S. Department of Justice, as a discretionary grant program to assist law enforcement agencies in effectively responding to multijurisdictional narcotics trafficking activities. The goal of the OCN Program was to enhance, through the shared management of resources and joint operational decisionmaking, the ability of local, state, and federal law enforcement agencies to remove specifically targeted major narcotics trafficking conspiracies and offenders through investigation, arrest, prosecution, and conviction." This document presents the history and dynamics of the program, as well as outlining OCN projects, control group, and OCN investigations.
United States. Bureau of Justice Assistance
1998-12
-
Air Force Center for Environmental Excellence Fiscal Year 1999 Annual Report
AFCEE is the Air Force's premiere center of expertise and service center, offering commanders a full-range of technical and professional services in the areas of environmental restoration, pollution prevention, natural and cultural resources conservation, design and construction management, and comprehensive planning. The Center also maintains three Regional Environmental Offices, located in Atlanta, Dallas and San Francisco. These REOs advocate Air Force and Department of Defense interests to federal, state and local agencies as a means of facilitating DOD environmental compliance and management throughout the various regions of the country. The AFCEE-wide staff consists of 378 authorized civilian personnel and 50 military members. AFCEE also relies on 45 contractor employees who provide technical assistance in computer operations and other specialized areas. The majority of the agency's multiskilled and technically competent people have degrees in engineering and the sciences, including such diverse fields as architecture, hydrogeology, wildlife biology and chemistry.
Many of them also are professionally registered or certified in their respective disciplines. This fiscal report covers budget proposals for 1999 and perspectives for the direction of AFCEE into the next millenium.
Air Force Center for Environmental Excellence (U.S.)
1999
-
Crime Acts Report: 1999
This document records criminal incidents that took place against civil aviation aircraft and interests worldwide in 1999. Twenty-four incidents involving attacks against civil aviation interests worldwide were recorded in 1999. This is two more incidents than the number recorded in 1998 and one more than what was recorded two years ago. The highest number of incidents in a geographic region in 1999 was recorded in Europe (eight incidents), and Asia ranked second with six incidents. The sub-Saharan Africa region accounted for four incidents, three incidents were recorded in the Latin America/Caribbean region, two incidents were recorded in the Middle East region, and one incident was recorded in North America. Only the Central Eurasian geographic area had no incidents recorded during the year. The highest percentage of incidents in 1999 (46% or eleven incidents) were hijackings.
United States. Transportation Security Administration
1999
-
Nuclear-Armed Tomahawk Cruise Missile: Its Potential Utility on United States and United Kingdom Attack Submarines
In July 1998, Britain published its Strategic Defense Review(SDR). The SDR outlined significant changes for Britain's nuclear weapons program and formalized the policy of sub-strategic deterrence using the Trident missile. It is unprecedented for a nuclear power to have consolidated its strategic and sub- strategic nuclear forces into a single system. The benefits offered by the British choice might be enjoyed for only a short time. The British have slashed their nuclear forces and eliminated the range of options previously available to their national command authority. Dependence on a single delivery system could result in the inability to respond to crises, to act autonomously, or to negotiate effectively with other nuclear weapon states. This thesis analyzes the benefits that nuclear Tomahawk could provide the British. Since the United States owns the system, the future of the nuclear Tomahawk in the American arsenal is crucial to any British decision to adopt it or a similar system. An unmanned nuclear cruise missile weapon offers many advantages in today's security environment. The United States should retain nuclear Tomahawk and Britain, with its mature maritime force, should consider acquiring a similar capability. The elimination of nuclear Tomahawk from the U.S. arsenal would be a mistake.
Naval Postgraduate School (U.S.)
Reunolds, Guy B.
1998-12
