Policy Memorandum: Notice to Applicants and Petitioners Concerning Ability to File Motions to Reopen or Reconsider; Revisions to the Adjudicator's Field Manual (AFM) Chapter 10.7; AFM Update AD11-09 [open pdf - 327KB]
"This memorandum documents USCIS [U.S. Citizenship and Immigration Services] policy for including information about the opportunity to file a motion to reopen or reconsider when issuing a written denial of a petition or application. [...] 8 CFR [Code of Federal Regulations] 103.3(a)(1)(iii) requires that USCIS's written denial of a petition or application include information about whether the petitioner or applicant can appeal the decision. When available, petitioners and applicants may also file motions under 8 CFR 103.5 to reopen or reconsider an adverse decision made by USCIS. Although not required by law or regulation, USCIS has determined that written decisions should also include information about the opportunity to file these motions."
Policy Memorandum: PM-602-0028
U.S. Citizenship and Immigration Services: http://www.uscis.gov/