World Trade Center Health Program: Quality Assurance Program Should Include Monitoring of Access to Health Services, Report to Congressional Committees   [open pdf - 2MB]

From the Highlights: "The World Trade Center Health Program provides health services, such as monitoring and treatment for conditions related to the September 11, 2001, attacks, through clinics in the New York City area and the NPN [Nationwide Provider Network]. The program is required to ensure reasonable access to health services through the NPN. However, program stakeholders have reported delays with members' access to these services. The James Zadroga 9/11 Health and Compensation Reauthorization Act included a provision for GAO [Government Accountability Office] to review the World Trade Center Health Program. This report examines the extent to which (1) program spending on health services increased, and (2) NIOSH's quality assurance efforts included assessing the timeliness of access to health services for members through the NPN. GAO analyzed data on claims paid by the program. GAO also interviewed NIOSH [National Institute for Occupational Safety and Health] officials and reviewed program documents on its quality assurance governance structure and strategic priorities. [...] GAO is making three recommendations to NIOSH: (1) add ensuring timely access to health services as a program strategic priority, (2) establish metrics for assessing the timeliness of access to health services through the NPN, and (3) ensure that the Quality Assurance Committee review metric data. The agency concurred with our recommendations."

Report Number:
Public Domain
Retrieved From:
Government Accountability Office: http://www.gao.gov/
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