Social Media Use in the Venezuelan Defense and Security Sectors: Testing and Refining a Conceptual Framework [open pdf - 2MB]
From the Introduction: "The global crisis produced by and the responses to the COVID-19 [coronavirus disease 2019] pandemic continue to highlight the importance of modern information technologies and messaging to the general public. Central to both the tools and the content is the generation of trust in message and messenger. Social media tools and usage are vital to both national security and public health in such contexts. Defense and security institutions are a key component of these frameworks whether the task at hand be communicating restrictions to mobility, receiving information from localities about shortages in supplies in order to respond with logistic capabilities or countering false information or propaganda disseminated by adversaries to sow disorder in already challenging environments. This exploratory research begins with an overview of social media usage and norms in the defense and security sectors drawing on an existing typology previously developed for general governmental purposes that categorizes social media use in four basic categories: push, pull, collaboration and self-presentation. It then takes this framework and applies it to the specific case of the defense and security sectors of the Bolivarian Republic of Venezuela."
William J. Perry Center for Hemispheric Defense Studies: https://www.williamjperrycenter.org/