International Space Station: Opportunities Exist to Improve Communication with National Laboratory Users, Report to Congressional Committees [open pdf - 2MB]
From the Highlights: "Statute generally requires that a portion of the U.S. allocated research capacity be guaranteed to experiments on the national laboratory for non-NASA users like commercial entities. CASIS [Center for the Advancement of Science in Space] is responsible for selecting which non-NASA users can use the laboratory. In 2019, NASA commissioned an independent review that identified various challenges at CASIS, including poor communication with the user community. GAO [Government Accountability Office] was asked to review CASIS and NASA activities related to the laboratory. Among other objectives, this report assesses the extent to which CASIS obtains input from and provides information to laboratory users. [...] GAO is making four recommendations to NASA, including that it ensures CASIS (1) obtains input from its user advisory committee about resource allocation decisions, (2) takes steps to agree upon needed information about past allocations, and (3) provides the committee more information about planned resource allocations. NASA agreed with the first two recommendations, and partially agreed with the third, noting challenges with providing the flight queue. GAO continues to believe NASA has opportunities to provide additional information, as discussed in the report."
Government Accountability Office: https://www.gao.gov/