Communicating Public Health Guidance to Cases and Contacts: Recommendations for COVID-19 Case Investigators and Contact Tracers [open pdf - 248KB]
From the Introduction: "The COVID-19 [coronavirus disease 2019] pandemic has devastated communities both in the United States and abroad. The fear, uncertainty, and trauma caused by the pandemic also affect how individuals interpret public health messages. It is important for case investigators and contact tracers to understand how this stress affects a person's ability to understand public health messages, and to tailor their communications accordingly. This brief outlines actions that case investigators and contact tracers may take to communicate effectively."
Association of State and Territorial Health Officials (U.S.). Posted here with permission. Documents are for personal use only and not for commercial profit.
Association of State and Territorial Health Officials (U.S.): https://www.astho.org/