VA Financial Management System: Additional Actions Needed to Help Ensure Success of Future Deployments, Report to Congressional Requesters [open pdf - 1MB]
From the Highlights: "VA's [U.S. Department of Veterans Affairs] core financial management system is approximately 30 years old and is extremely difficult to maintain and adapt to emerging requirements and federal financial regulations. VA's FMBT [Financial Management Business Transformation] program is replacing its legacy system with a new integrated system, iFAMS [Integrated Financial and Acquisition Management System], at an estimated cost of $3.24 billion. VA deployed the financial operations capabilities of iFAMS at NCA [National Cemetery Administration] in November 2020 and at VBA [Veterans Benefits Administration] in February 2021 and May 2021. GAO [Government Accountability Office] was asked to review the progress of the FMBT program. The specific objectives for this report were to examine the extent to which (1) VA has measured if iFAMS is providing intended operational benefits; (2) VA's organizational change management activities facilitating its transition to the new financial management system were consistent with leading practices; and (3) VA's data migration activities to cleanse, convert, and migrate data to the new financial management system were consistent with leading practices. GAO compared key program management activities to leading practices and interviewed program officials, in addition to selected system users. [...] GAO is making six recommendations to VA, including that it establish target values for success metrics, ensure that organizational change management practices are consistent with leading practices, and mitigate the conversion timing risks and issues for future deployments. VA concurred with the recommendations and described actions the department will take to address them."
Government Accountability Office: https://www.gao.gov/