Developing a Public Safety Telecommunicator Job Description   [open pdf - 570KB]

From the Call to Action: "As a leader in an emergency communications center (ECC), it is most likely part of your responsibility to ensure the job descriptions that are released during the hiring process accurately reflect the roles and responsibilities of the telecommunicators you're looking to hire. This is an awesome and sometimes daunting responsibility as the job, we know, is ever-changing. With the migration to Next Generation 911 and the introduction of a multitude of technology that is present in an ECC, it seems nearly impossible to keep up. However, because of the 2018 decision by the Office of Management and Budget (OMB) not to reclassify the 911 telecommunicator/dispatcher, we know it is essential to keep up with these job descriptions. During the last process, the industry banded together and made an emotional appeal for reclassification; however, the one thing that was not provided to the U.S. Bureau of Labor Statistics (BLS) was the required data that provides the necessary evidence to reclassify telecommunicators in the BLS as a federal statistical survey. This document, 'Guidelines for Developing a Public Safety Telecommunicator Job Description', is part one of a four-part toolkit that addresses the steps an ECC can take to prepare for the OMB reclassification efforts."

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911.gov: https://www.911.gov/
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