Department of Homeland Security and USCG Financial Management System Modernization, Challenges and Opportunities   [open pdf - 2MB]

From the Thesis Abstract: "In 2017, after three years of investment, the Department of Homeland Security (DHS) restarted an IT acquisition project focused on the U.S. Coast Guard's (USCG) and Transportation Security Administration's financial system. Such projects bear inherent risks in terms of their size and interoperability and affect a wide range of agencies' operational missions. This thesis conducts a comparative analysis of the DHS's financial system failure and examines whether this project failure shares characteristics and challenges with other large government IT projects. It analyzes the causes, risks, and ways to mitigate IT failures through four case studies of large government IT projects that failed: DHS's financial system, the USCG electronic health care system, the HealthCare.gov website, and the FBI virtual case file program. It finds that these IT projects share common challenges, including significant schedule delays and cost increases, which inevitably led them to fail. The four case studies reveal a few important elements that contribute to successful government IT projects: defining the project outcomes at the beginning, having the right expertise, leading the organization through business process change, and fostering internal control procedures. These findings are representative of a small sample size , only cover recent IT projects in the United States. Future research can focus on the lessons learned from the failures to benefit both public and private IT development projects."

Public Domain
Retrieved From:
Naval Postgraduate School, Dudley Knox Library: https://calhoun.nps.edu/
Media Type:
Cohort CA1901/1902
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