From the Introduction: "The public safety community heavily relies on technology, software, and applications to receive, dispatch, and respond to requests for emergency assistance. The data produced by geographic information systems (GIS) helps to accurately identify an individual's location, resulting in quicker response times and improved situational awareness for responders. Unfortunately, public safety organizations often operate on outdated technology, computing software, and applications, resulting in inefficiencies and an inability to coordinate with other public safety agencies during a crisis. To assist local jurisdictions with preparing for natural disasters or man-made events, Emergency Communications Centers (ECCs) and Emergency Operation Centers (EOCs) must adopt tools that leverage real-time data and geographical information into their operations. The National Emergency Communications Plan (NECP) emphasizes the importance of accurately sharing information across the entire Emergency Communications Ecosystem, including the various functions and people that exchange information prior to, during, or after incidents and planned events. This spotlight will examine how Shelby County, Tennessee and San Jose, California leveraged GIS tools to improve their emergency response operations to meet mission-critical needs."
Cybersecurity and Infrastructure Security Agency: https://www.cisa.gov/