Voices of First Responders--Nationwide Public Safety Communication Survey Findings: 'Day-To-Day Technology Phase 2, Volume 3' [open pdf - 8MB]
From the Abstract: "The Nationwide Public Safety Broadband Network (NPSBN) is being developed to provide a dedicated network for first responders' use. A wave of new communication technologies compatible with the NPSBN is on the horizon, as major research and development efforts for these technologies are ongoing. The aim of the NIST [National Institute of Standards and Technology] PSCR [Public Safety Communications Research] Usability Team is to gain a better understanding of the usability of communication technology for first responders, by investigating the contexts in which they work, their experiences with incident response, and their problems with and needs for communication technology. To this end, NIST's PSCR Usability Team conducted an exploratory, sequential, mixed-methods study to gather insights into the experiences and needs of first responders. The multi-phase study included in-depth interviews with 193 first responders (Phase 1), followed by a nationwide survey of 7 182 first responders (Phase 2). This report is the third in the Phase 2 publication series, presenting survey results related to first responder experiences with their day-to-day devices: frequency of use of these devices, useful rankings of the devices, and problems experienced with them."
NISTIR 8400; National Institute of Standards and Technology Interagency/Internal Report 8400
National Institute of Standards and Technology: https://www.nist.gov/