COVID-19: Selected Agencies Overcame Technology Challenges to Support Telework but Need to Fully Assess Security Controls, Report to Congressional Addressees   [open pdf - 2MB]

From the Highlights: "In response to the onset of the COVID-19 [coronavirus disease 2019] pandemic, in March 2020 the Office of Management and Budget directed federal agencies to maximize their use of telework to enable the workforce to remain safe while ensuring that government operations continue. Telework is essential to continuity of operations but also brings added cybersecurity risks. The 'CARES Act' [Coronavirus Aid, Relief, and Economic Security Act] contains a provision for GAO [Government Accountability Office] to monitor the federal response to the pandemic. GAO was also asked to examine federal agencies' preparedness to support expanded telework. GAO's objectives were to determine (1) selected agencies' initial experiences in providing the IT [information technology] needed to support remote access for maximum telework and (2) the extent to which selected agencies followed federal information security guidance for their IT systems that provide remote access. GAO selected 12 agencies for review that varied in their percentages of reported employee telework use and sent a questionnaire to solicit these agencies' perspectives on the use of IT in transitioning to maximum telework. GAO also reviewed the selected agencies' information security documentation and interviewed relevant officials."

Report Number:
Public Domain
Retrieved From:
Government Accountability Office: http://www.gao.gov/
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