ABSTRACT

U.S. Citizenship and Immigration Services: Actions Needed to Address Pending Caseload, Report to Congressional Requesters   [open pdf - 2MB]

From the Highlights: "USCIS [U.S. Citizenship and Immigration Services] is the federal agency charged with adjudicating applications and petitions for immigration benefits, such as humanitarian relief, naturalization, and employment authorization. GAO [Government Accountability Office] was asked to review issues related to USCIS's caseload. This report examines (1) what USCIS data indicate about its caseload, including its pending caseload, and factors affecting it; (2) how USCIS monitors its case processing operations, including efforts to reduce its pending caseload; and (3) the extent to which USCIS has implemented workforce planning strategies to address its pending caseload. GAO analyzed USCIS documentation and data for fiscal year 2015 through the second quarter of fiscal year 2020 and interviewed officials from USCIS program offices, directorates, and eight field locations and from three external stakeholder organizations. GAO also analyzed USCIS processing time data for seven types of applications and petitions, selected based on various factors, including volume of pending caseload and benefit category. [...] GAO is making six recommendations, including that USCIS develop performance measures for monitoring the timeliness of its case processing for certain forms, develop a long-term workforce plan, and identify the resources necessary to address its pending caseload. DHS concurred with five recommendations and did not concur with the recommendation that USCIS develop a long-term workforce plan. GAO continues to believe that such a plan would help USCIS better address its workforce challenges."

Report Number:
GAO-21-529
Publisher:
Date:
2021-08
Copyright:
Public Domain
Retrieved From:
Government Accountability Office: https://www.gao.gov/
Format:
pdf
Media Type:
application/pdf
URL:
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