From the Abstract: "Managing crisis services will require the collection and use of data to make decisions about how, when, and where crisis services are provided. Also, registries of available crisis services and other services in the psychiatric care continuum will help inform policymakers about access to behavioral health services and any barriers to such access. Operating crisis services will include the provision of services based more on past activities and determining specific strategies for implementation of activities. Managing crisis services is an iterative process that requires the constant collection of data or knowledge that can be used to assess all aspects of a provider's or a state's activities to continually adjust to achieve better services. Great efforts are expended to collect data that document the activities of providers, often also with the goal of demonstrating that funding has been well spent. States and their providers do not always operate in an environment where they have all the data they could use, and often the data they collect are not fully accurate or timely. Nevertheless, even suboptimal data are valuable and can provide insight albeit broad rather than minute. Management decisions can still be made, even with data limitations, and the direction taken can later shift if subsequent data indicate that a wrong turn has been taken. States and providers will do well to continually examine data and operational practices for ongoing quality improvement for the most effective crisis services possible."
Technical Assistance Collaborative Paper No. 10
National Association of State Mental Health Program Directors
National Association of State Mental Health Program Directors: https://www.nasmhpd.org/