Private Health Coverage: Results of Covert Testing for Selected Sales Representatives Listed on Healthcare.gov [open pdf - 988KB]
From the Document: "Since 2014, millions of consumers have purchased individual market health insurance plans through the health insurance exchanges--or marketplaces--established under the Patient Protection and Affordable Care Act (PPACA). PPACA directed each state to establish an exchange--referred to as a state-based exchange--or elect to use the federally facilitated exchange established by the Department of Health and Human Services (HHS). Each year the exchanges offer an open enrollment period during which eligible consumers may enroll in or change their coverage. Consumers enroll in the federally facilitated exchange through HHS's healthcare.gov [hyperlink] website, and some state-based exchanges have chosen to also use this website for enrollment. [...] You requested that we perform additional work to obtain insights on the marketing and sales practices of sales representatives who are listed on healthcare.gov [hyperlink]. In this report, we describe the results of covert tests we conducted involving selected sales representatives listed on healthcare.gov [hyperlink] when contacted by our undercover investigators stating that they had preexisting conditions."
Government Accountability Office: https://www.gao.gov/