ABSTRACT

Lessons from Virtual Human Services During COVID-19   [open pdf - 178KB]

"The rapid spread of COVID-19 [coronavirus disease 2019] in spring 2020 drove many human services programs to pivot quickly from providing services in person to providing them virtually through a range of platforms and methods. Interviews in summer 2020 with 56 program administrators and frontline workers across 18 sites explored their experiences with this service delivery approach. Site respondents were asked to identify lessons to share with others about effectively delivering human services virtually. This brief summarizes the lessons these staff highlighted. [...] The specific lessons identified fall into two main categories: (1) how to actively embrace virtual methods as an important tool, and (2) how to implement virtual services in a way that keeps the primary focus on participants' needs."

Author:
Publisher:
Date:
2021-02
Series:
Copyright:
Public Domain
Retrieved From:
U.S. Department of Health and Human Services Office of the Assistant Secretary for Planning and Evaluation: https://aspe.hhs.gov/
Format:
pdf
Media Type:
application/pdf
URL:
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