Federal Contracting: Senior Leaders Should Use Leading Companies' Key Practices to Improve Performance, Report to the Chairman, Committee on Homeland Security and Governmental Affairs, U.S. Senate [open pdf - 7MB]
From the Highlights: "Federal agencies face significant, longstanding procurement challenges that increase the risk of waste and mismanagement. GAO [U.S. Government Accountability Office] was asked to review key procurement practices in the private sector and assess whether federal agencies could adopt them. This report examines key practices that leading companies use to improve the performance of their procurement organizations, and the extent to which procurement leaders at selected federal agencies use those practices. GAO interviewed senior procurement leaders at seven leading companies, and experts from four professional associations and five academic institutions. GAO selected these individuals based on literature reviews and conversations with knowledgeable officials. GAO compared key practices they identified to those used at six federal agencies selected based on the dollar value and number of their procurement actions, among other factors. GAO analyzed documentation on each agency's procurement management practices, and interviewed the agencies' senior procurement leaders. The federal government does not have generally accepted definitions for outcome-oriented and process-oriented metrics. For the purposes of this report, GAO defined outcome-oriented metrics as those metrics that measure the results of organizations' procurement activities. GAO defined process-oriented metrics as those metrics that measure the type or level of procurement activities conducted."
Government Accountability Office: http://www.gao.gov/