2020 Census: Office Managers' Perspectives on Recent Operations Would Strengthen Planning for 2030, Report to Congressional Addressees [open pdf - 1MB]
From the Government Accountability Office (GAO) Highlights: "The execution of the 2020 Census was largely a local endeavor, carried out by hundreds of thousands of short-term workers reporting to temporary census offices around the country. How this workforce is managed can affect the cost and quality of the census. This report examines how the Bureau managed its field data collection operations at the local level for the 2020 Census, and how area census office managers' (ACOM) perspectives can inform planning. GAO performed the work under the authority of the Comptroller General to evaluate the 2020 Census to assist Congress with its oversight responsibilities. GAO surveyed the Bureau's 248 ACOMs six times during the 2020 Census, reviewed Bureau documents related to management and operations, and interviewed Bureau officials. The number of questions asked varied across waves of the survey, and the wording of some questions changed. Concurrent with this report, GAO is issuing online supplemental material that presents regional and national aggregations of survey responses."
Government Accountability Office: http://www.gao.gov/