Incident Management Software for Emergency Response: Focus Group Report   [open pdf - 2MB]

From the Executive Summary: "Incident management software (IMS) consists of a suite of mobile-ready tools that aggregate preplanned or no-notice critical incident information in a real-time collaborative environment such that situational status, response priorities, and resource deployment are brought into a common operating picture. [...] Emergency management, fire service, law enforcement, and other emergency response agencies that have a role in the management of incidents and events use IMS to conduct pre-planning, multiagency coordination, resource allocation, asset tracking, and information collection and analysis to aid decision making and after action audits and reports. The National Urban Security Technology Laboratory's (NUSTL) Systems Assessment and Validation for Emergency Responders (SAVER) Program, in cooperation with the Pacific Northwest National Laboratory (PNNL), will conduct a comparative assessment of IMS for emergency response to provide emergency responders with information to assist their making operational and procurement decisions. As part of the assessment planning process, NUSTL convened a virtual focus group from September 16-23, 2020. The virtual focus group was conducted in three parts over the course of one week: an introductory video conference, individual participant follow-up interviews, and a final group discussion by video conference. Seven emergency responders from various jurisdictions who have experience using IMS for emergency response participated. The focus group generated recommendations on evaluation criteria, developed product selection specifications, and discussed possible scenarios for assessing IMS."

Report Number:
Public Domain
Retrieved From:
U.S. Department of Homeland Security: https://www.dhs.gov/
Media Type:
Help with citations