From the Executive Summary: "The VA [Department of Veterans Affairs] Office of Inspector General (OIG) conducted this audit to determine whether Veterans Health Administration (VHA) oversight of emergency departments ensured patients received emergency care services in a timely manner and whether facilities made any needed improvements to the patient flow process. Emergency departments measure timeliness using software that records patient flow--the movement of patients through a facility from arrival to discharge or admission. The accurate recording of emergency data is critical to monitoring the timeliness of emergency medical care to the approximately 2.3 million patients who visit VHA's 110 emergency departments each year, including those with life-threatening conditions. The OIG recognizes that emergency departments are, by their nature, responding to unpredictable numbers of patients with a wide range of health conditions."
Department of Veterans Affairs, Office of the Inspector General, Audit Report No. 20-01141-145