Veterans Community Care Program: VA Took Action on Veterans' Access to Care, but COVID-19 Highlighted Continued Scheduling Challenges, Report to Congressional Addressees [open pdf - 2MB]
From the Highlights: "In June 2019, VA [Department of Veterans Affairs] implemented a new community care program--the VCCP [Veterans Community Care Program]--under which eligible veterans can receive care from community providers. GAO [Government Accountability Office] has previously reported on challenges VA has faced regarding oversight of its community care programs, including the VCCP. VA's ability to ensure veterans have timely access to care under the VCCP is especially important as VA continues to respond to the COVID-19 [coronavirus disease 2019] pandemic. The CARES [Coronavirus Aid, Relief, and Economic Security] Act includes a provision for GAO to report on its ongoing monitoring and oversight efforts related to the COVID-19 pandemic. This report describes (1) VA's response to the COVID-19 pandemic as it relates to the VCCP and (2) challenges selected VA medical facilities experienced scheduling VCCP appointments."
Government Accountability Office: http://www.gao.gov/