From the Executive Summary: "The world is expected to transition to a 'New Normal' post-pandemic. Many trends that were already underway have been amplified by COVID-19 [coronavirus disease 2019], and a number of lasting effects are expected to fundamentally change the risk landscape and operating environment for insurers, too. This report puts forward a baseline scenario for the post-pandemic risk landscape based on desk research and in-depth interviews, the key elements of which include changes to the political, economic, social and technological environment. Based on this baseline scenario we believe that accelerated digitalisation, 'Big Government', the pivot to sustainability, and the shift to remote working - in that order - are likely to have the most significant effects on insurers and their role in the post-pandemic world. The pandemic has hastened and amplified digitalisation and will accelerate consumers' embrace of e-commerce - for good. This offers new opportunities for insurers and their customers but also entails risks associated with strategic business objectives."
Geneva Association: https://www.genevaassociation.org/