Federal Protective Service: Better Documented Cost Estimates Could Help Stakeholders Make Security Decisions, Report to the Chairman, Subcommittee on Oversight, Management, and Accountability, Committee on Homeland Security, House of Representatives [open pdf - 1MB]
From the Highlights: "Over one million employees and a range of visitors seeking services at federal facilities depend on FPS [Federal Protective Service] to ensure the safety of both people and property at these locations. This report examines stakeholders' perspectives on FPS's performance of three key activities. GAO [Government Accountability Office] identified key activities from FPS data on work hours. GAO held discussion groups with stakeholders from 27 randomly selected facilities where FPS provided guard services and responded to incidents in fiscal year 2019 and analyzed stakeholder responses from 2017-2019 to GSA's [General Services Administration] and FPS's feedback instruments. These sources of stakeholder views are not representative but collectively provide insight into stakeholders' satisfaction with how FPS is performing key activities."
Government Accountability Office: https://www.gao.gov/