ABSTRACT

Date of Receipt of Claims and Mail Processing During the COVID-19 National State of Emergency   [open pdf - 1MB]

From the Executive Summary: "The VA [Department of Veterans Affairs] Office of Inspector General (OIG) conducted this review to determine whether Veterans Benefits Administration (VBA) staff 1. implemented VA guidance for documenting the date of receipt for benefits-related correspondence during the COVID-19 [coronavirus disease 2019] national state of emergency, as the date of receipt may establish when benefit entitlements begin; and 2. continued to process mail received at VA facilities during the same period to ensure benefit claims were still being processed."

Report Number:
Department of Veterans Affairs, Office of the Inspector General, Report No. VA OIG 20-02825-242
Publisher:
Date:
2020-09-17
Series:
Copyright:
Public Domain
Retrieved From:
Oversight.gov: https://www.oversight.gov/
Format:
pdf
Media Type:
application/pdf
URL:
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