Medication Delivery Delays Prior to and During the COVID-19 Pandemic at the VA Manila Outpatient Clinic in Pasay City, Philippines   [open pdf - 2MB]

From the Document: "The VA [Department of Veterans Affairs] Office of Inspector General (OIG) conducted a healthcare inspection to assess allegations related to delayed medication delivery from the VA Manila Outpatient Clinic (clinic) pharmacy in Pasay City, Philippines, prior to and during the COVID-19 [coronavirus disease 2019] pandemic. The OIG substantiated that prior to the pandemic, a patient experienced medication delivery delays and did not timely receive morphine [hyperlink] from the clinic pharmacy in October and November 2019. The OIG found that while the patient requested a renewal in a timely manner, pharmacists could not fill the medication because there was no available stock. This was due to the Veterans Health Administration's (VHA) prime vendor, McKesson Corporation (McKesson), experiencing stock shortages that resulted in medications being unavailable to the clinic pharmacy in October and November 2019. Additionally, the Clinic Manager told the OIG there was a general shortage of morphine, not specific to the clinic, that resolved in late September 2019. The OIG did not substantiate that a second patient experienced medication delivery delays for five new order medications, one medication renewal, and a glucometer [hyperlink] for diabetic [hyperlink] testing in November 2019. The OIG was unable to substantiate if this patient experienced delivery delays of three medication refills [hyperlink] because the OIG could not determine when the patient requested the refills."

Report Number:
Department of Veterans Affairs, Office of the Inspector General, Report No. VA OIG 20-02779-59
Public Domain
Retrieved From:
Oversight.gov: https://www.oversight.gov/
Media Type:
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