Review of Veterans Health Administration's Virtual Primary Care Response to the COVID-19 Pandemic [open pdf - 1MB]
From the Executive Summary: "The VA [Department of Veterans Affairs] Office of Inspector General (OIG) conducted a review to assess the Veterans Health Administration's (VHA) virtual primary care response to the COVID-19 [coronavirus disease 2019] pandemic, as well as the use of virtual care by primary care providers and their perceptions of VA Video Connect (VVC) between February 7 and June 16, 2020. [...] To review VHA's COVID-19 response as it related to the provision of outpatient care, the OIG focused on the use of virtual modalities in primary care, including primary care providers' use and perceptions of VVC. The OIG reviewed primary care encounter data, conducted interviews with VHA leaders, and distributed a questionnaire to primary care providers at selected sites to collect information and perceptions related to the use of virtual care modalities."
Department of Veterans Affairs, Office of the Inspector General, Report No. VA OIG 20-02717-85