From the Executive Summary: "On March 11, 2020, due to the 'alarming levels of spread and severity,' the World Health Organization declared COVID-19 [coronavirus disease 2019] a pandemic. The VA [Department of Veterans Affairs] Office of Inspector General (OIG) conducted a review of community-based outpatient clinic (CBOC) closures due to COVID-19 to evaluate the impact on the provision of patient care related to the pandemic. Based on survey responses and interviews with facility leaders, the OIG concluded that, generally, patient care needs were not interrupted. Clinicians triaged patients and offered other care delivery options including virtual care."
Department of Veterans Affairs, Office of the Inspector General, Report No. VA OIG 20-03002-108