Citizenship and Immigration Services Ombudsman: Deferred Action: Recommendations to Improve Transparency and Consistency in the USCIS Process [open pdf - 208KB]
From the opening letter of January Contreras: "Transparency and consistency are the primary objectives of these recommendations. The Federal Government, including the Department of Homeland Security, has, in recent years, steadily made efforts to provide more information to the public, and to enhance the efficient administration of government services. Here, U.S. Citizenship and Immigration Services (USCIS) is encouraged to carry these objectives into the administration of deferred action requests. These recommendations focus on how USCIS processes deferred action requests and the steps that can be taken to ensure that an individual in compelling circumstances, whether or not represented, knows how to submit a deferred action request, receives a decision in a timely manner, and can be assured that the request will be processed in a consistent manner."
Department of Homeland Security: https://www.dhs.gov/