From the Introduction: "This report presents the results of our self-initiated audit of the National Change of Address (NCOA) Program (Project Number 14BG006IT000). Our objectives were to determine whether security controls over the change of address (COA) manual process and National Change of Address Linkage (NCOALink) data adequately protect the confidentiality and integrity of customer data and identify potential solutions for improving the U.S. Postal Service's Processing Acknowledgement Form (acknowledgement form) process."
U.S. Postal Service, Office of the Inspector General, Report No. IT-AR-14-010
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