FEMA Should Take Steps to Improve the Efficiency and Effectiveness of the Disaster Assistance Helpline for Disaster Survivors That Do Not Speak English or Spanish [open pdf - 510KB]
From the Document: "We audited the Federal Emergency Management Agency's (FEMA) initial response to the Colorado Flood (FEMA Disaster Number DR-4145-CO). This memorandum advises you of a related issue that came to our attention during that audit. Namely, FEMA should make improvements to its Disaster Assistance Helpline (Helpline) to ensure that it efficiently and effectively accommodates non-English/Spanish-speaking disaster survivors."
Department of Homeland Security, Office of Inspector General, Report No. OIG-14-118-D
Department of Homeland Security Office of Inspector General: https://www.oig.dhs.gov/