ABSTRACT

FEMA Should Take Steps to Improve the Efficiency and Effectiveness of the Disaster Assistance Helpline for Disaster Survivors That Do Not Speak English or Spanish   [open pdf - 510KB]

From the Document: "We audited the Federal Emergency Management Agency's (FEMA) initial response to the Colorado Flood (FEMA Disaster Number DR-4145-CO). This memorandum advises you of a related issue that came to our attention during that audit. Namely, FEMA should make improvements to its Disaster Assistance Helpline (Helpline) to ensure that it efficiently and effectively accommodates non-English/Spanish-speaking disaster survivors."

Report Number:
Department of Homeland Security, Office of Inspector General, Report No. OIG-14-118-D
Publisher:
Date:
2014-07
Copyright:
Public Domain
Retrieved From:
Department of Homeland Security Office of Inspector General: https://www.oig.dhs.gov/
Format:
pdf
Media Type:
application/pdf
URL:
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