Tax Filing: Actions Needed to Address Processing Delays and Risks to the 2021 Filing Season, Report to the Committee on Ways and Means, House of Representatives [open pdf - 7MB]
From the Highlights: "During the annual tax filing season, generally from January to mid-April, IRS [Internal Revenue Service] processes more than 150 million individual and business tax returns and provides telephone, correspondence, online, and in-person services to tens of millions of taxpayers. Due to the COVID-19 [coronavirus disease 2019] pandemic and to provide relief to taxpayers, IRS extended the 2020 filing and payment deadline by 3 months to July 15, 2020. GAO [Government Accountability Office] was asked to review IRS's performance during the 2020 filing season. This report (1) describes the changes IRS made to operations and services for the 2020 filing season due to the COVID-19 pandemic; (2) assesses IRS's performance on providing customer service and processing individual and business income tax returns during the 2020 filing season and compare to prior filing seasons, where appropriate; and (3) evaluates IRS's plans to prepare for the 2021 filing season."
Government Accountability Office: https://www.gao.gov/