Avoiding the Cassandra Complex: Improving Warnings and Notifications for People with Functional and Access Needs [open pdf - 3MB]
From the thesis Abstract: "How can emergency alerts be modified to more effectively serve people with functional and access needs? This thesis employed a qualitative analysis of three U.S. and two international case studies of disasters, applying the findings to the value proposition framework, which considers the warning requirements of people with disabilities or other access needs as well as what inclusive warning and notifications systems would look like. This framework drove eight recommendations that stakeholders can use to improve such systems. Alert originators and professional associations should enhance inclusive planning and education and implement broader use of diverse warning systems for public safety and the public. They should also leverage assistive technologies and community relationships. The Federal Emergency Management Agency (FEMA) and the U.S. Department of Homeland Security Science and Technology Directorate, respectively, should incentivize inclusive warning programs through grant funding and fund technology research for resilient warning infrastructure."
Naval Postgraduate School, Dudley Knox Library: https://calhoun.nps.edu/