Alternate Title: Designing a Human-Centered Information Tool: A Case Study from New Jersey
From the Introduction: "Two-way communication between government and the public is vital during a public health emergency, especially one as significant as the COVID-19 [coronavirus disease 2019] pandemic. Residents need to be informed of the prevalence of the disease in their communities as well as what they can do to keep their friends, families, and neighbors safe. Public officials depend on information from the public in order to monitor and mitigate the spread of the disease, as well as understand challenges people are experiencing in complying with policies such as social distancing. The State of New Jersey recognized both needs as this pandemic unfolded and quickly mobilized to stand up COVID19.nj.gov, a one-stop resource for New Jerseyans' pressing questions about the virus."
Beeck Center for Social Impact + Innovation, Georgetown University. Posted here with permission. Document is under a Creative Commons license and requires proper attribution and noncommercial use to be shared: [https://creativecommons.org/licenses/by-sa/2.0/]
Beeck Center for Social Impact + Innovation: https://beeckcenter.georgetown.edu/