Two Transformations In, USCIS Confronts Further Change in Post-Pandemic Futureure [open pdf - 558KB]
Alternate Title: Two Transformations In, USCIS Confronts Further Change in Post-Pandemic Future
From the Abstract: "The Covid-19 [coronavirus disease 2019] pandemic both upended the day-to-day workings of U.S. Citizenship & Immigration Services (USCIS) and presented an opportunity to reexamine where policy and practice impede future productivity. The agency has already undertaken two transformations in the first two decades of this century, to varying success: its reestablishment as an administrative non-enforcement agency after 9/11 helped make it nimble in enacting sudden operational change, but the incomplete modernization (specifically, digitizing documents and records) remains a weakness for shifting workloads in a shelter-in-place environment. Ongoing disruption from the pandemic, including both an unanticipated breakdown in its funding model and a prolonged reduction of in-office productive capacity, requires rethinking how the agency meets its mission post-pandemic. The adoption of 'virtual' or distanced interaction with applicants is emerging as a potentially necessary third major transformation."
2020 by the author(s). Posted here with permission. Documents are for personal use only and not for commercial profit. See document for full rights information.
Homeland Security Affairs Journal: http://www.hsaj.org/
Homeland Security Affairs (December 2020), v.16, article 14