Federal Telework: Key Practices That Can Help Ensure the Success of Telework Programs, Statement of Michelle B. Rosenberg, Acting Director, Strategic Issues, Testimony Before the Subcommittee on Regulatory Affairs and Federal Management, Committee on Homeland Security and Governmental Affairs, U.S. Senate [open pdf - 204KB]
From the Highlights: "Telework offers benefits to federal agencies as well as to the federal workforce. These include improving recruitment and retention of employees, reducing the need for costly office space, and an opportunity to better balance work and family demands. In addition, telework is a tool that agencies can use to help accomplish their missions during periods of disruption, including during the current COVID-19 [coronavirus disease 2019] pandemic. Congress has encouraged federal agencies to expand staff participation in telework, most recently by passing the Telework Enhancement Act of 2010 (the act). The act established requirements for executive agencies' telework policies and programs, among other things. This statement provides key practices to help ensure the success of telework programs. The statement is based on GAO's [Government Accountability Office] body of work on federal telework issued from July 2003 through February 2017."
Government Accountability Office: http://www.gao.gov/