Information Technology: IRS Needs to Address Operational Challenges and Opportunities to Improve Management, Statement of Vijay A. D'Souza, Director, Information Technology and Cybersecurity, Before the Subcommittee on Government Operations, Committee on Oversight and Reform, House of Representatives [open pdf - 253KB]
From the GAO (Government Accountability Office) Highlights: "The IRS [Internal Revenue Service], a bureau of the Department of the Treasury, relies extensively on IT [information technology] to annually collect more than $3 trillion in taxes, distribute more than $400 billion in refunds, and carry out its mission of providing service to America's taxpayers in meeting their tax obligations. This year, IRS also relied on IT to process and disburse economic impact payments totaling hundreds of billions of dollars to millions of Americans in accordance with the Coronavirus Aid, Relief, and Economic Security Act. IRS expects to spend $3.2 billion on IT for fiscal year 2020. GAO was asked to testify about IT management at IRS. Specifically, this testimony summarizes GAO's prior reports on IT challenges that IRS has faced in carrying out its operational responsibilities and on opportunities for the agency to improve the management of its IT investments. To do so, GAO reviewed its previously issued reports identifying IT operational challenges and opportunities to improve the management of its systems, and incorporated information on the agency's actions in response to related recommendations."
Government Accountability Office: https://www.gao.gov/