COVID-19 Best Practice Information: Government Engagement with Citizens   [open pdf - 573KB]

From the Background: "[1] The coronavirus disease (COVID-19) pandemic has affected communities around the world, leading to fear of illness, lost wages or employment, food shortages, and mental health challenges. In the United States, a survey of several thousand individuals revealed common health, financial, and social concerns. [2] This document discusses the methods through which jurisdictions have been assessing constituent needs to inform response efforts and identify relevant pieces of information to share with their communities. [3] The following is a list of key findings and considerations for jurisdictions and communities regarding ongoing COVID-19 operations across the country. These are best practices for consideration and do not constitute and should not be considered as guidance in any way."