From the Executive Summary: "Social media companies have occupied particularly critical roles in the COVID-19 [coronavirus disease 2019] pandemic. Whether in disseminating information or providing new entertainment options while billions of individuals are social distancing, the largest platforms have been stepping up in both predictable and novel ways. There are dozens of technology companies that could be analyzed in the scope of this report. However, because resource constraints inform the range of content moderation options available to smaller companies, this report instead focuses primarily on Facebook, Twitter, Instagram, and YouTube and their steps to combat coronavirus-related abuse on their platforms. As the pandemic pushes more users to online spaces, a concurrent infodemic is pushing waves of false content to those same platforms. The dramatic rise in posts about miracle cures, virus conspiracy theories, and fake reports of draconian government action have led platforms to adopt new products and policies to combat misinformation. These interventions represent a substantial new assumption of responsibility for the accuracy of the content on their sites."
President and Fellows of Harvard College
Berkman Klein Center for Internet & Society at Harvard University: https://cyber.harvard.edu/