From the Document: "Cities across the US moved quickly in response to COVID-19 [coronavirus disease 2019] to transition their employees to remote work, move services online, provide virtual opportunities for resident engagement, and use conferencing technology, social media, and web platforms to deliver critical information to their residents. But the pandemic also laid bare the reality that access to the technology requisite to take advantage of these shifts is not shared equitably among residents. To better understand how US cities used technology-based services and platforms to address equity gaps and meet the needs of residents and employees during the pandemic, the Urban Institute surveyed city technology and innovation personnel across the country. This brief presents the findings of that survey and presents examples for all cities striving to innovate equitably."
2020 Urban Institute. Posted here with permission. Documents are for personal use only and not for commercial profit.
Urban Institute: https://www.urban.org/