Private Citizens' Involvement in Decision-Making at the Department of Veterans Affairs: Information on the Purpose, Scope, and Time Frames of Interactions Between 2016 and 2018 [open pdf - 2MB]
From the Document: "With a budget of $201.1 billion in fiscal year 2019, the Department of Veterans Affairs (VA) provides benefits to veterans, including various types of financial assistance, burial services, and health care to more than 9 million veterans. In managing and overseeing its complex activities, VA has faced longstanding challenges, including providing veterans with timely access to health care, managing and overseeing its information technology acquisitions, and maintaining leadership stability in its top personnel positions. VA has undertaken various efforts to address these challenges, such as awarding a contract to acquire a commercial electronic health record system in 2018. As part of such efforts, VA may solicit input from entities including federal advisory committees and veterans service organizations (VSO) as well as from private citizens--individuals not employed by a federal agency."
Government Accountability Office: https://www.gao.gov/