Survey of HUD Employees Regarding Telework and Its Impact on HUD Operations During COVID-19 Pandemic [open pdf - 699KB]
From the Document: "The attached memorandum report summarizes survey and interview responses related to mandatory telework on Department of Housing and Urban Development (HUD) operations due to the novel coronavirus disease of 2019 (COVID-19) pandemic. Survey results indicated some moderate or significant impacts on HUD operations. However, most processes were only slightly impacted or not impacted at all by mandatory telework. Respondents reported HUD was generally well prepared for mandatory telework. HUD had implemented various information technology (IT) approaches that facilitated a successful telework experience. Although legacy IT systems continue to hinder HUD's ability to modernize multiple programs, HUD was able to modernize and fast-track one process to accept electronic loan files that previously could only be processed with paper records within HUD offices, which minimized the impact on this specific operation."
Council of the Inspectors General on Integrity and Efficiency: https://www.oversight.gov/