Preliminary Report on the Role of Flu Information and Triage Lines in Reducing Surge in Healthcare Facilities and Increasing Access to Antiviral Medication During the 2009 H1N1 Pandemic [open pdf - 0B]
From the Executive Summary: "The Nurse Triage Line (NTL) Project is a collaborative effort among the Centers for Disease Control and Prevention (CDC), the Association of State and Territorial Health Officials (ASTHO), and the National Association of County and City Health Officials (NACCHO) to explore the acceptability and feasibility of developing a telephone triage model that would operate nationwide or on a regional basis during a severe influenza pandemic. The model would utilize nurses working under a standard clinical protocol to triage callers, provide advice on whether to seek face-to-face care, and support home management of illness, including providing access to antiviral medications to symptomatic callers that meet certain criteria. Project partners include poison control centers, health insurers, physician and nursing professional societies, and a private-sector technology vendor."
Association of State and Territorial Health Officials; National Association of County & City Health Officials
Association of State and Territorial Health Officials: http://www.astho.org/