From the Document: "The purpose of this letter is to provide an update on the overall status of the General Services Administration's (GSA) implementation of GAO's [Government Accountability Office] recommendations and to call your personal attention to open recommendations that deserve high priority. In November 2019, we reported that, on a government-wide basis, 77 percent of our recommendations made 5 years ago were implemented. GSA implemented all 15 of the recommendations we made to GSA in fiscal year 2015. As of April 2020, GSA had 67 open recommendations. Fully implementing all of these recommendations could significantly improve GSA's operations."
Government Accountability Office: https://www.gao.gov/