COVID-19 Best Practice Information: Managing and Deploying Volunteers in a Pandemic Environment [open pdf - 612KB]
From the Background: " Volunteers play a critical role in disaster response and recovery. Throughout the COVID-19 [coronavirus disease 2019] public health emergency, volunteers have risen to the challenge by helping those in need.  The following is a list of key considerations and lessons learned from ongoing COVID-19 response operations across the country. These are best practices for consideration and do not constitute nor should they be considered as guidance in any way.  This document supplements FEMA's previous publications on engaging spontaneous volunteers and donations management."
U.S. Federal Emergency Management Agency: https://www.fema.gov/